Quinta das Vistas Palace Gardens

It reopen from juni 2024 with new management. Totally renovated. I stayed her for my holiday. Amazing view, Nice and with styl decorated rooms, Great, friendly and helpful staff. Food is good. They make you feel special and welcome. Good place to stay and explore Madeira

Looked forward to visiting after seeing pictures of views and reading reviews of reopened hotel. Views from terrace were lovely . Staff were all very efficient, friendly and polite. Have to say that staff are a real asset to hotel . Reception was lovely ,rooms a bit tired and dated and would question panoramic view? Spa was out of action. Food: Breakfast was very good with plenty choice and items restocked quickly. Staff gin very efficient. Dinner would question quality, beef overcooked , pork dry and we were not only guests to notice this. The Quinta is up a hill , as are a lot of places in Madeira, but you do get a good view from terrace. The road directly down from hotel was narrow and no pavement so felt a little vulnerable at times . Reception gave an alternative route which did have pavement but added on to walk.

We chose Funchal Gardens after reading recent reviews and we were disappointed. We had a quite enjoyable stay but expectations were not met. I will say firstly that the staff were almost all wonderful and lovely. The problem is the product. We were anticipating a ‘rejuvenation’ , a new concept but really it is more of a modest refurb. Someone has had the great idea of re-opening this nice hotel in a lovely setting but the hotel group have sadly not put up a big enough budget for the ambition. Self-styled un-merited 5 stars is not helpful. Saying you are 5 star does not make it so. We paid for an upgrade to a ‘panoramic view’ - nice enough view but hardly panoramic ! Breakfast was very good indeed for the number of guests with the exception of dreaded tea/coffee machines (definitely not top notch) GOOD BITS : the view - (from the terrace) obviously ! The gardens, public areas , breakfast service and almost all the staff. Bedrooms - spacious and comfy.*. Tv , safe , fridge , kettle etc - all good. ISSUES : “old and worn” . Fresh paint and massive new fancy televisions can only do so much. Chipped bath , crumbling balcony render , broken balcony chairs. A modern 5 star hotel bedroom is unlikely to still have a bidet at the expense of a walk-in shower. Shower over the narrow old bath is not ideal. Food - dinner is simply not good enough. There is not enough uptake to make it good - although service was good and house wines were very nice and good value. Piped music is horrible. Pool - too small for a swimming pool ; too cool for a spa pool. The sauna , steam room , treatment rooms - all out of action with apologies but looks more of a budgeting issue than an operational one. LOCATION - up the hill. Taxis are easy and there are buses down and back but walking can be precarious - (if good exercise). For the effort to get people to stay up here - it has to be worth it . I would choose differently another time. Needs a lot more money spent -

The room, the food and the staff was perfect! They cleaned the room everyday and at breakfast we had sooo much choice! The staff was very friendly!

beautiful hotel, friendly and efficient. Very romantic. hotel situated up a steep hill. Challenging to walk to.