Usuario invitado
1 de febrero de 2023
Our experience has been dangerous and unhealthy. Without notifying us in advance, the hotel was undergoing renovation/redoing their hardwood floors. Toxic fumes were in our room, clothing, and bedding. Our eyes were red and throats were burning. The night manager also complained that his throat was hurting from the chemicals. We were unaware that this was going to take place and we would never have stayed in such an unhealthy area. The management did not offer to put us up in a different hotel; they told us it would get better and they changed our room. The second room was not as noxious as the first, however by the morning, the fumes were in the room. When we checked out, the very rude manager did not apologize at all for our experience and she only offered to give us free breakfast. This was the worst customer service that we ever experienced. The other workers (cleaners and kitchen staff) were very nice and hospitable and the rooms were clean. If you are going to do renovations with VOC chemicals - please close your hotel during the process and do not subject your customers and staff to the toxic fumes.
Traducir