Home2 Suites by Hilton Birmingham Fultondale

When we travel we try to look for Home2 Suites because we have always had fantastic experiences. Unfortunately, our last experience on 3/23 was not fantastic and we were left feeling disappointed and not valued as customers and Hilton Club members. While in the bathroom getting ready at the sink a piece of the wall fell down and struck my right leg. Upon closer inspection, you could see multiple screws sticking out and that the piece of wall was never properly installed. We immediately went down to the front desk and notified the young lady of the situation, as we did not want the room used until the wall was properly repaired. She did apologize and took down our information and assured us we would be contacted by the general manager. We checked out and waited to be contacted. On Tuesday, 3/27 we still had not heard anything from the hotel or a manager. We called and spoke to another front desk member and she informed us a manager only comes to the hotel on Tuesdays and Thursdays. She assured us a manager would be giving us a call later that day when the manager arrived; mind you it was already nearing 3:00pm. Needless to say we have still not received a phone call or any other form of communication. This is incredibly disappointing and makes us wonder if customers and their safety are truly valued. We understand this is only one hotel out of many affiliated with Hilton, but we expect the same great service nonetheless.

We had a lovely welcome to the hotel by the front desk lady. We were allowed to check in early, but when we got to the room assigned to us, although it was supposed to have been already clean, it still had trash in the room trash can, hair in the sink, and a dirty soap in the dish. One of the housecleaners came it and wanted to do a complete reclean of the room so I thought that was nice and diligent of them. The only other negative experience was the breakfast was not well attended to. It looked like the trash had not been taken out that morning or the night before. We watched as the worker came in to work with her young child. As the staff member got clocked on and settled in, the child made sure to touch all the plates and everything that could be reached on the breakfast counter, pulled the curtain back and forth, etc.

Hotel exterior was very nice and walking into the lobby was very nice as well! We were greeted kindly and given our key and head to our rooms. Initial entry into the room looked nice until we pulled back the top cover as I always do to spray with Lysol and initial check. The sheets had hairs on them and looked liked the pillowcases had not been changed. We called down to front desk and spoke with the kind front desk associate and she gave us another room. Upon enetering this room, the sofa was so soiled, you wouldn’t want to sit on it and of course pulled back the betting again and it was worse than the first. We pull the mattress back a little bit from the headboard and there was so much hair and dirt and oh candy. Once again we called front desk. Of course this was not her issue, but she did come up and inspect and spoke with her manager who was not onsite. Her manager told her to offer us 20% discount to stay. Are you kidding me! We asked for our money back and moved to another property about a mile away that was brand new and everything was beautiful and staff was excellent. Sorry Hilton, do better!

we used 2 rooms for a funeral visit...personnel would anxwer questions but were not overly friendly--not smiling. rooms were outstanding, clean hotel--would stay again. Would have be really good if water was provided to Honor members not just Diamond.

Excellent welcome Incredibly clean public areas and Jr suite Clean bathroom Comfortable beds & pillows PLENTIFUL and tasty breakfast EXCELLENT housekeeping Beautiful landscaping and flowers EXCELLENT value The staff made us feel we were truly welcome EVERYONE associated with is property to be commended!

When I arrived to the Homes 2 Suites in Fultondale, AL about 9:00 pm the room that I was assigned had two beds and one had no bedding. The bathroom was clean, but the counter tops, table, and appliances had grease and crumbs all over them. I had to clean the room myself and slept so terrible that night. The front desk clerk said that they did not have another room, so I had to stay in the unfinished room. The front desk clerk was kind enough to make the bed because I said that I do not sleep next to the AC. After he left, I noticed that the other bed had makeup at the head of the comforter. The room was dirty and the model of being below standards. Also, I could not watch television because the remote was not in the room. I called for a replacement remote, but it never arrived so I had to go downstairs to speak with the front desk clerk. He said that he did not call my room because I could have fallen asleep and then showed me a broken remote that he said belonged to room. Mindy the General Manager has not responded to my email or call attempts. The front desk clerk attempted to call her on 6/2, but she did not answer his call. This is the worst experience I’ve had at a Hilton brand hotel.

Lovely spacious rooms with mini kitchens, very nice staff, convenient (10-15 minutes) to the heart of Birmingham. Maybe the kitchen was just having an off day, but grits were practically raw, they were out of coffee, no juice cups or cups for waffle batter, and every egg dish contained bacon or ham. It’s 2023, folks! Some of us don’t eat meat, even in the South!

We have stayed at this location before but 5 months later it went downhill. Yhe hotel appears new but it is not clean as before. You can tell they have staffing issues because some things were overlooked. We has to ask for new bedding because ours appear dingy and smelled funny. They left only 2 small dingy washcloths and 2 body towels. No extra toilet paper or hand towels. The bathroom appeared that someone threw coffee on the door there were old dried drippings. I can go on and on but it was a lot of cons. The staff was very friendly and helpful.

This was my second time staying at this location. The first time everything was great that's why I decided to stay again. This time things were different. The digital key never worked even from the first time. I never have this issue with other Hilton hotels. The room was not as clean as the first time just a light clean to me. Washcloths were awfully old and dingy. I'm glad I always bring my own just in case. The pillows and bed was uncomfortable. The pillows are too soft and flat. The workout room needs a good cleaning. I could see dust in the corners of the floor and on the machines. Towels in the workout room was never restocked. Didn't care for the breakfast at all. The staff is very nice and helpful but you can tell they are not fully staffed. I expect more from a Hilton brand. The rooms are roomy. For the