The Kukuna

Nice onsen hotel and foods was super good

I’d like to thank The Kukuna for a fantastic stay. Our time there was so relaxing and the suite was beautiful. The staff exceded our expectations.

Kukuna 酒店是河口湖區最佳的酒店。地理位置優越，正面對着富士山，房間的陽台，無論任何角度都可以欣賞富士山絕美的景色，令人嚮往的富士山逆景（Sakasa Fuji) 也進入眼簾。設施和服務都是優良的，餐飲方面十分豐富和美味；亮點是餐廳員工總是殷切地歡迎每一位來賓，令人有賓至如歸的感覺。尤其是餐廳經理先生和吉川太雅先生。經理先生的細心和關注，表現出卓越的服務態度。吉田先生總帶著笑容，友善而親切地招待客人。邊欣賞富士山，邊享用佳餚，是一種愉快難忘的體驗。 Kukuna酒店是我下次再訪河口湖不二之選。

環境服務都很不錯，房間正對富士山，邊泡温泉邊看富士山的感覺真好，晚餐的牛肉也超級棒，吃完我單獨走加了一份！

一晚一萬兩千多的價格，真的算很貴了，房間不大，很日式的那種，剛從東京銀座的高級酒店來還有點不習慣，但接下來的晚餐太加分了，每一道基本都很好吃，吃完後覺得房價值回一些票價，温泉沒有去泡，上去看了一眼，池子不是很大，房間的陽台看富士山視野還可以（但是有一顆樹很礙眼），但是不知道是酒店衞生問題還是這裏蟲子多，今早起來我跟我老公胳膊上都起了疹子，特別癢，我老公的比較嚴重，都腫起來了，趕緊抹了點葯。早餐就是比較正常的自助餐。

這個酒店的服務員水平，是我住過所有日本酒店裡最差的。8000人民幣一晚的一泊兩食，晚上是自助餐加3個西式菜，晚餐質量非常失望。早餐也是自助餐，水平充其量三星級酒店，真的沒有好吃的食物，太隨意了！退房的時候，總枱飛讓我會房間把兩張房卡都交到前台，才辦理退房手續，沒有酒店會這樣的！其它日本酒店的服務員都對客人很尊敬，就是這家KUKUNA,服務員都很隨意，沒有把客人當回事

酒店位置絕了，房費那麼貴，就是為了風景買單的

Everything was great, good view of mt. Fuji from room, but there is no body lotion (best room type with private onsen, ¥88,000 per night), have to go the public onsen to get them. 一切都很好，房間有很好的富士山景觀，最麻煩是房間沒有潤膚露（訂的是最優的帶私人風呂房型，房價每晚¥88,000），潤膚露只放在公眾溫泉，這是唯一麻煩的地方。

We absolutely loved this hotel. Our room (one with a private onsen on the terrace) was huge and had everything we could possibly have needed - fridge/freezer with complimentary sparkling wine and water. Tea, coffee and biscuits. Nightly chocolates. Tons of bathroom amenities and a range of clothing to wear in the resort and in the room. Our private onsen was the perfect temperature and had a fantastic view of Fujisan. The bed was huge and comfy. Lighting was really intelligently placed and there were plenty of plug sockets too. The food in the restaurant (4 courses plus anything you want from the buffet!) was excellent both nights and they kindly adapted one course to suit us as we don’t eat meat. Breakfast was generous too with a range of Japanese, other Asian and Western options. There were few Westerners staying when we were there. The English language skills of the staff is variable but with smiling, guessing and google translate we all managed to make ourselves understood and we found everyone very friendly and patient with our horrible Japanese! All in all, our stay was perfect and we hope to return one day soon!