TownePlace Suites Fresno

I recently stayed at the TownePlace Suites Fresno for two nights while celebrating my birthday weekend at Yosemite. Unfortunately, this stay fell far below my expectations for a Marriott property, even though the staff tried their best to make up for it. We arrived in the evening and were greeted by Jessica at the front desk. She was incredibly friendly and professional; however, my Bonvoy status was not acknowledged, which was disappointing. Despite this, Jessica stood out as the highlight of the stay and I’ll explain why shortly. We were assigned a room on the 3rd floor, but as soon as we entered, we noticed water pooling on the kitchen floor, likely from a leak, and found a dirty housekeeping rag left behind. It was clear this room should not have been given to a guest. I called the front desk, and Jessica immediately apologized and arranged a new room just a few doors down. She even came with me to ensure the new room was satisfactory. Unfortunately, the second room also had issues, a dirty towel was left behind, and the sink wouldn’t drain properly. Jessica called to follow up, showing genuine care and empathy, but by this point, we were too tired to move again. The hotel itself is extremely outdated. The furniture is worn, and the TVs are small and outdated. This was further compounded by a lackluster breakfast experience the next morning. The eggs were hard and rubbery, the oatmeal watery, and the juices overly sweet. While the breakfast attendant was polite and welcoming, the food quality was among the worst I’ve experienced at a Marriott property. Another major frustration was the $250 incidental deposit. For a property with no bar, restaurant, or significant amenities, this charge feels excessive and unjustified, especially considering the hotel’s outdated condition. While the staff, particularly Jessica, went above and beyond to make things right, it’s clear the hotel ownership and management do not prioritize maintaining or upgrading their property. This was one of the most disappointing stays I’ve had with Marriott. I cannot recommend this hotel unless it’s a last resort. It’s a shame because the staff deserves better than to work in such an underwhelming environment. I hope Marriott takes action to update this property and bring it up to the standards we’ve come to expect.

Clean rooms. Easy check in. Friendly Staff. Overall enjoyed our stay. Wish the pool was heated or had yoga mats in the gym but wouldn’t stop us from returning. I would recommend to families because the rooms have a lot of space and kitchens which make it great to not have to eat out.

When I entered the room there was a terrible smell, the tv and the remote didnt work and the phone was having issues. They could not fix the TV, remote and phone. I requested another room and was deigned. I stayed the night but the next morning I had breathing issues and went on a search for the culprit. I found mold under the kitchen. I went to check out early and they said there would be a fee charged despite my complaints. I recommended not checking the room out to anyone else since there was mold in the room. I also requested a call from the manager. When I called back later that day to speak to a manager, I found out they had rented the room despite the mold. I called an additional 5 times over the next several days and was always told there was no manager on sight (I know there is always a MOD). I had to reach out to corporate who submitted a ticket. The did refund the room although I was never called by management. When I called corporate to request the point associated with the stay, they informed me that the manager should have called me as it is policy for her/him to do so. I am still waiting on a call regarding the points (no doubt I will never get one). Please do not stay here they do not care about the risks and health of their customers. Additionally, I do not usually throw out my status, but I am platinum and usually get better services because of my frequent travel. I do feel extremely sorry for folks who do not have status and hope that they are not treated worse than I was. I also found out that you cannot write reviews of the site on the Mariott site unless they send you a satisfaction survey. Surprisingly I did not get one. I would suggest not considering their review on the Marriot site since they probably do not send out surveys to folks who complain.

Having stayed at this hotel every year for many years we are finally done with it. The service has gone way downhill since covid! They won’t service your room every day and they don’t give you enough supplies to cover for lack of service! As a platinum member we are supposed to have priority and asked for an early check in. Made us wait until the full check in time. They have upped the laundry fees to double that of other Marriott hotels and then don’t carry quarters for you to be able to use the machines. Dryer didn’t even dry the clothes. On a service day we were out all day working and the. Come home at 4pm and room hadn’t been serviced then they turn up at 5pm and won’t clean unless we vacate. Don’t know if there was a change in management over the last few years but they have now lost a loyal frequent customer.

This place shared the entrance that I-Hop uses...so turn in at the I-Hop sign. There check-in desk is on the building corner as you enter (note: they have two building). There's plenty of parking but you may have to walk a bit. Stayed here a couple weeks. Check-in was easy and everything seemed in order. My room was on the 3rd floor. The room/halls/buildings were pretty standard but were definitely showing that it was time to renovate. The front lobby is the exception to this as it was nice. The breakfast area is small. Breakfast items tasted horrible. I think their cook was trying to provide a "healthy" meal by preparing things turkey sausage instead of pork sausage...and the turkey sausage was nasty. I have no idea what the juice was...I think they bought some off brand cheap substitute...again, rank tasting. In short, skip the breakfast and eat in your room. Luckily, there are numerous places to eat at all within a couple miles should you choose to go out My room sufficed and included a full size fridge. It stopped cooling at one point but they repaired it within a couple days. My room also had a small 4 burner stove. The one big plus...it also had an oven! There was a pool, but it wasn't open for use yet. There's also a few gas grills for use. I used the exercise room several times. The machines are a little worn, but did the trick. I found it better to ride my road bike up to Woodward Park and beyond for exercise. My biggest complaint was about checking out. On check-in, I'd provided documentation for a tax exemption. I also filled out their paperwork. But the taxes were still on my invoice. I asked to speak to the manager and got some run-around dealt to me. But I held my ground saying I'll wait and wait. Eventually and through much effort, the manager removed the tax charges. My coworkers went through a similar ordeal. I have no major reasons to not stay here again. But I'll definitely try to get into other hotels before I stay here again.

My wife is a Gold member with Marriott for such a long time and always satisfied with the service but this Towne Fresno is a joke! We book and pay for a double queen for 4 members a month in advanced but when we check in the FD said that they have switched my reservation to a King with 1 bed only (???) No prior communication sent and the FD said that they have a big group booking all of the double queen and cannot honor my reservation. What in the world a hotel can do that to their loyalty Marriott member? I ask them how can 4 people fit in a 1 bed the FD said that we can share a sofa bed (???) Worst check in and worst hospitality! No one should ever book this hotel! I should read reviews before booking! Never again!