I_hate_AM_resorts
10 de abril de 2024
So we (a family of 3) made a reservation for a King Suite to visit Fredericksburg for the Eclipse. Except, they do not have any King Suites, or any suites for that matter. The manager (I think) only said, well you agreed at this price online so too bad, and then hid behind their "policy". I love when people hide behind a policy, especially when they advertise a suite, which they do not seem to have. I say that as I did not check each room, but the lady that help up before the manager got involved, told us they did not have any rooms with pull out beds. She did move us to the "only other available room", a twin queen, but it had a very strong bad odor that was covered up by some flower spray fragrance. I have asthma so that was not going to work. Nor was the room actually clean. I would not say it was dirty, just not really clean. Then, they would not refund the rate of for the room. We left anyway and stayed at another hotel just around the corner, and even extended a night to see more of the city, and hear the Goo Goo Dolls . Hopefully, we can get our money back via a dispute of the charge.
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