Hoteles SpringHill Suites by Marriott en Frederick

When I got here, I was excited about the clean and spacious room and was thinking I'd found a great new place to stay; however, this is definitely a one time stay for me courtesy of rude and unhelpful front desk staff. As a business traveler, I have extremely long and hectic days. I was little surprised and concerned when I saw that ”quiet hours” don't start until 11:00 p.m. Sure enough, around 9:15 a group of people started making a ton of noise not far from my room. On the rare occasions that has happened at Hilton, when I called the front desk they sent someone up to locate the sound and dealt with it. When I called the front desk here, the woman said she couldn't do anything about it if I couldn't give her a room number. Already in bed, I wasn't really looking to get dressed start walking the halls. As with many situations, the way she said it was probably more off-putting than what she said, even though I would've thought she might've cared enough to come up/send someone up. I asked if I could move rooms and she sounded annoyed but said I could. Then a few minutes later she called back, said there aren't any groups staying near me, and that quite hours don't start until 11:00 so if it's still noisy after 11 THEN I can move rooms. I never lost my temper but I told her that 11:00 is pretty late to begin quiet hours and she said, again in a pissy tone, that no matter what people will be unhappy so this is what was decided. Newsflash: quiet hours or not, any time a paying guest is miserable in their room and unable to rest because of other guests, the hotel staff should be willing to either do something about the noise or accommodate the unhappy guest. I stay in hotels every other week 52 weeks a year and this is the worst customer service I've ever experienced. This is definitely not a good hotel for anyone who shows up exhausted and needing to sleep during a business trip full of long days. Who would've thought the Red Roof Inn hotels would have better customer service than Springhill Suites - and for $79?!