Visitation Hotel Frederick, a Tribute Portfolio Hotel

We visited the Visitation Hotel for a weeknight get away to celebrate my birthday. The property is tucked away in a private court in historic downtown Frederick. Our room was beautiful, clean and comfortable. We especially enjoyed the bar in the restaurant and the creative use of space throughout the property. The developers were able to integrate the 'old' and new very effectively. Make sure to try a chocolate chip cookie (or two!).

I’ve never been so uncomfortable as I was in my room. The room wasn’t much larger than my king bed. There was no mini fridge nor was there a chair in the room. Only upside to the hotel is its location. Quite frankly, it was awful. I will not visit this property again.

Fabulous spot to stay! Cute hotel with loads of cool history! We booked in last minute after a long drive and it was a perfect hotel to land for the night. Rooms are gorgeous, beds are super comfortable. The hotel has been newly renovated by Marriott who did an EXCELLENT job! Kudos to the designer, it’s outstanding! Next time we’re in town we know where to stay!!

We were so excited to visit the Hotel and it was the worst experience at a hotel I have ever experienced. At 55 and children that were in travels sports for years, that is saying something. I booked on line a 2 night stay and when we arrived I was told we did not have a reservation and that the hotel was full and we were not able to stay. I asked for a manager and showed our reservation number and after a half hour we did get into a room. According to the manager, someone on their end cancelled our room. The room did not have a couch as the pictures showed so I went back down to the front desk just to make sure we were not getting charged for the room I booked. I was told that it was the correct room, the pictures on the web site she said were mis leading, WHAT? After returning home I discovered they charged us over $600 twice. I called the front desk 5 times, over a weeks times and each time I was told the front desk manager would call me back. I also emailed the front desk twice and was told their internet had been down for days, that is why the email was not returned. When I did get the front desk manager, whom did not return the call, it was my 6th time calling, said I had to send my bank statement to her via email, which I have done, more work for me. You would think they can look to see what they charged us. She was extremely rude and apparently the hotel manager I asked to speak with doesn't want to hear from an upset costumer or how his hotel handles problems because this morning I was told he would call me directly but it appears he is now unavailable. Downtown Frederick is awesome, the restaurant is worth visiting, really great food. The bar and the bar manager, I think his name was Jeff were 1st class. Do yourself a favor and find somewhere else to stay. I wanted to give no stars, but in order to post, I had to pick 1 star.

The Visitation bills itself as a boutique hotel, but it has a long way to go. We arrived on a quiet Sunday afternoon and were upgraded to a deluxe king room. Upon arriving to our room, it appeared to be very nice, but we found out quickly that looks are deceiving. As others have commented, our room was freezing. Our heat was set to 64*, but even after jacking it up to 75* (which took many hours to get to that temperature), we were still shivering. The facilities person brought us a space heater, but it did not work at all. The front desk brought us two extra down duvets, but it meant we couldn’t enjoy our lovely room without shivering. To add insult to injury, the architect opted to use the cheapest single pane windows possible (over the historic original ones), so there was lots of cold air leaking into the room. Spending some time and money on caulk might help a little. So here we are freezing and decided we wanted some hot tea. This so-called boutique hotel only has coffee. Again the front desk did bring us some after hunting around to find some, but nothing decaffeinated was available. The bougie coffee station is set up underneath the TV, but laughingly, there’s no available plug behind the bureau in which to use the coffee/tea maker. We opted not to eat on premises, but had leftovers from our dinner. Again, as others mentioned, there was no refrigerator. Fortunately, the facilities person did bring us a working refrigerator. In this day and age, we’ve come to expect the bare minimum in a room, so we were miffed why there wasn’t a refrigerator, or anywhere to get ice (except at the front desk). I guarantee that no one from HHM Hotels senior leadership bothered to stay at this hotel and see whether their stay was comfortable. Ours wasn’t. If it wasn’t for the kind assistance of Monterra, we wouldn’t have even bothered to stay the night. Don’t waste your money. Frederick is a cute place to visit. This hotel is in the right location, but it certainly doesn’t provide you with the creature comforts you’d expect from a boutique hotel.

Really unique and beautiful property that was impeccable look and feel. It’s only been open two weeks so needing to work out the kinks. We requested Mobile Key but never came so never knew our room was ready until we showed up and got hard keys; phone had a constant busy signal so had to go in person to resolve issues and requests. Little housekeeping things - no bath mat, tissue box with two tissues left and no extra etc. - all super minor. However the biggest issue is the heat wasn’t working as the system was not strong enough to handle all the rooms blasting when it was in the teens. They provided a space heater so it was comfortable after a while. AV company was onsite so hopefully future guests will fare better.