Haka House Franz Josef

We booked 2 king room ensuite however on arrival was assigned a king room without ensuite. Reception claimed system did not showed our booking with ensuite. Was re-assigned king room with ensuite after much deliberation. Bed was hard not comfortable. Common lounge was crowded.

I loved the facilities and common spaces :) Very clean and all the equipment needed - especially for making meals :)

Nothing to write home about ! Clean convenient small rooms and decent kitchen / living room. I have not doubt it is the brand vision and it’s executed well. Understaffed at peak weekend check in ; entry check in area too small for all the people waiting to check in . I would move all the unnecessary furniture in that small area and hire a 2nd person for park checkins. There is a kiosk but you can’t even get to it when the reception area is full of people queuing ! Maybe some CX re thinking to do . Room was not clean at all when it was assigned. It happens I guess when hostel busy and only 1 staff on. Outdoor area needs work ! It’s summer and could not enjoy any of it . Franz Josef destination overall not worry stopping at; Fox glacier much nicer .

Haka bed is super comfortable. The room was okay, the kitchen was clean. Location is good. Parking space was abit small but it's alright.

Loved my stay at the Haka House. Spacious kitchen and hangout area made it perfect for a rainy day in Franz Josef.