Goethe Hotel Classic Frankfurt

I was stolen in the hotel’s room!!!!! 我在酒店房间被偷了!!!! I check in at 20:00 PM, i have two wallets, one is in my carry on bag, the other is in my luggage, i open my luggage and put my carry on bag at hotel’ room, then go for dinner at hotel’ restaurant with my friend, I come back at 22:00PM, because I have to leave at 5:00 AM early Monday, I fall asleep at 10: 30 PM, I didn’t check my wallets again. The next morning I go to airport directly, I found my wallets empty, both in carry on bag and luggage, I contact with crip, they request hotel check monitoring. at beginning, hotel said they already check monitoring, nobody came into my room during my off time, when I ask them offer monitoring, they said only policeman have authority to check it. After I told them we report to policeman and will check the monitoring after I back to Germany, they said they have no monitoring! It is normal to lose here hotel. I told reception my flight time is 7:00 AM, they told me I should leave at 4:00 AM, at 4:00 AM I receive a calling from a Germany number which I feel strange, I didn’t know any German who have my Asia number and call me so early, just registered it when I check in. Now I think I know the reason. I am a single travel woman, Germany is my first stop, I am so scared when and how they came into my room? If I stay at room what will be happen? I don’t want to describe how a bad room it is, just remind all if you don’t care about your money or your safety, order it. Crip doesn’t have any solution after it happened, even can’t let hotel give a reply not to say offer monitoring. It was really a terrible experience! 我只是把包和行李放在房间，在酒店餐厅吃饭的一会时间，钱就被偷走了，我是独自旅行的女性，明显是酒店内部作案。事情发生后我要求携程联系酒店查走廊监控，一开始说查过没有人进入，然后说只有警察有权利看监控，得知我报警以后再说没有监控。全程没有任何积极配合的态度。 酒店的人可以随意进入顾客房间拿走贵重物品，平台对此也束手无策，这样的酒店还继续放在平台上吸引下一个顾客，这让我非常震惊。

服務非常熱情，環境好、酒店內的設施齊全,非常適合家庭、短期商務出行的入住。 非常滿意的一次入住體驗，👍

If you want to be in a peaceful place in Frankfurt this place is the best. Amazing staff beyond our expectations. Thank you for your hospitality and helpfulness. The location is very near for public transport to/ from Frankfurt airport and the city center.