Usuario invitado
12 de junio de 2025
It was a nightmare!!! The worst experience I ever had with any accommodation in my life. I booked the room in this hotel a month before my trip, the booking was approved automatically, and fully paid. But when I arrived on place, they told me that they lost my reservation, and they are full, and cannot accommodate me… I was figuring out why, but the receptionist told me literally: “if you’re not leaving, I’ll kick you out!”. He used exactly these words. While I was handling this issue with booking service, the support agent said, that the host is contacting their support team too and explaining the opposite, like me requested the host to cancel my non-refundable reservation that was 1000% lie! This hotel is in the suburb, I booked it because I participated in sport event nearby. But we could find the alternative only in the city center (30 min by car).
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