Saks Urban Design Hotel Frankfurt

Not far from the city center, located in a quiet area, it is an excellent choice for short business stays. Small but comfortable rooms, well appointed, but two defects: electrical outlets placed next to the entrance door, about three meters from the desk (bring an extension cord to minimise the risks if you need to work) and bathroom open to the room. In mine the shower door did not close well, so I flooded the room. Nice and friendly staff. Affordable prices. At the end good choice.

WOULD NOT RECOMMEND TO ANYONE TO STAY IF YOU WOULD NEED ANY CUSTOMER SERVICE OR HELP IF THEY ARE A PROBLEM. Arrived at hotel after a full day travelling. The room heating is broken. After 2 hrs of waiting and requesting and only after demanding to be sorted, as at first was told there were no rooms, you just needed to sleep in a cold room. Eventually, they found fan heaters. Did it sleep well due to the noise of the fan heater? The next day was told it would be sorted, or they would change the room. It still needs to be fixed. Request the change of room to be told. Sorry no rooms free, “I was told, you have a fan heater” you can stay in the room” at this point, I was going mad; only after making a fuss and demanding a manager they found me a new room to change, this was a basic room, much smaller which the heating. Even though I paid for a Superior Room, After an additional 1 hour of backing and forward, as there was an issue with the new room, I was so fed up I needed to sleep in the new room, so I said leave. Very disappointed. When I requested a credit/ refund due to the first night of no heating and the lack of sleep, the hotel was not interested in sorting out the issue or refunding anything, due to the change of rooms, from paying in advance for a Superior Room, then being given a small standard room. Worse hotel experience I have ever had. I would not recommend this hotel to anyone. Just disgusted at the attitude and lack of willingness to sort out a fundamental issue of heating which was not working, and I expected to sleep in a cold room!

I spent two nights at this hotel in Frankfurt on business and I think it was a good choice. - conveniently located near the centre square, - clean, - satisfactory breakfast, - large and quite room including all needed, - friendly service. Recommended.

Everything at SAKS was perfect. Every detail in my room was thoughtfully designed. Breakfast was outstanding. I loved the ginger shot in the morning. The homemade zucchini omelette was outstanding. The outdoor area is lovely both for working and socializing. The hotel had no restaurant, but the Italian place next door delivers. Their swordfish carpaccio was delicious. The staff was friendly and helpful.

Fußläufig zur Messe, mit öffentlichen Verkehrsmitteln easy und schnell zu erreichen, Wasserkocher im Zimmer, herausragendes Frühstück schon ab 6:30 Uhr und auf Extra-Wünsche (wie ein zusätzliches Handtuch-Set) wird schnell und unproblematisch eingegangen. Als Geschäftsreisende war ich bereits zum zweiten Mal vom SAKS sehr angetan. Besonders die Freundlichkeit und Hilfsbereitschaft des Personals hat mich begeistert (hier vor allem Herr Dünya). Ich komme gern wieder.

Grosses Zimmer und ein sehr bequemes Bett. Der Spabereich bietet alles, was man braucht, und ausserdem eine tolle Aussicht. Grossartiges Frühstück. Das Personal ist enorm freundlich und die Whisky Sour von Herrn Dünya sind eine Klasse für sich;-)