UNA HOTELS Forte dei Marmi

Ottimo compromesso per un week-end a Forte

We had forgotten our passports at the hotel. Strangely, the staff found only one of them, even though all the passports were together. They didn’t bother to call us to let us know. When I called to ask, they told me they had found one passport. I told them exactly where all the passports were located. I waited for half an hour, but they never called back. When I called again, they said they hadn’t found the others. I insisted they check again. Still, no one called me back. As a result, I had to cancel my flight — which cost me €500. After seven phone calls and 3.5 hours later, they suddenly “found” the remaining passports. This is completely unacceptable. There was no apology or compensation for their repeated mistakes and suspicious behavior. Tomorrow, I will go to the police and file a complaint for intentionally withholding our passports. —————— Avevamo dimenticato i nostri passaporti in hotel. Stranamente, lo staff ne ha trovato solo uno, anche se erano tutti insieme. Non si sono nemmeno preoccupati di chiamarci per avvisarci. Quando ho chiamato io, mi hanno detto che avevano trovato un passaporto. Ho spiegato esattamente dove si trovavano tutti i passaporti. Ho aspettato mezz’ora, ma nessuno mi ha richiamato. Quando ho richiamato, mi hanno detto che non avevano trovato gli altri. Ho chiesto di controllare di nuovo. Ancora una volta, nessuna chiamata. Alla fine ho dovuto cancellare il mio volo — con un costo di 500€. Dopo sette telefonate e 3 ore e mezza, magicamente hanno “trovato” gli altri passaporti. Questo è assolutamente inaccettabile. Non hanno offerto alcun rimborso o scuse per i loro errori ripetuti e il comportamento sospetto. Domani andrò alla polizia per presentare una denuncia per aver tentato di trattenere intenzionalmente i nostri passaporti.

I was placed here with my friend when our flight was cancelled. The Hotel was in such a beautiful spot in the mountains and the pool was fab and the outside seating area The breakfast was massive with so much choice. The only small complaint would be that there were stains on the bedding and pillow cases. They had been washed so wete clean but maybe a time for a change.

Great hotel in a good location for the motorway and to go down to the seafront, embraced by the mountain views. Clean, fresh and contemporary decor throughout the hotel. Rooms clean and tidy. One negative about the rooms is that the boiling of the kettle is located above 5ft high, apart from that the rooms are very nice. Pool is clean but a bit cool. Restaurant has a good selection of ala carte food at a fair price. All staff very polite. A big plus here also is the ample amount if car parking and electric charging.

A good stay. Nice room over-looking the main road, mountains in the background. We didn’t hear the road at all. Basic but decent breakfast. Forte dei Marmi is a sweet place, pricey area but nice beaches etc. Lots of parking available and a supermarket near by for supplies. Pool area looked nice but sadly closed in April.

I had such an amazing time here. The staff are all so incredibly kind and accommodating. The food is great and they make the best Negroni in town! Highly HIGHLY recommended. Great location and incredibly nice staff