Courtyard Fort Worth I-30 West Near Nas JRB

This hotel was a good location to be based out of for a pleasure weekend with my Mother. The hotel has a quiet and relaxing demeanor with a group of employees who are naturally given to hospitality. Seriously! The clerk at the front had such wonderful energy checking me in. I went to the front desk a couple of times to ask about the pool and to get water from the sundry store. It is notable that each time that I had to approach I was warmly greeted by the person behind the desk. How refreshing in this world of no eye contact and minimal interactions to be warmly received as a guest! The kind and friendly lady at the Bistro was wonderful. Coffee was very good. I ordered breakfast from the Bistro which was served fresh, and it was delicious. The property was clean and the pool area was very relaxing. The people here, who are so much more than employees, are totally behind the tone of this place. I will stay here again, hopefully. I couldn’t have chosen a better place. I hope the team here is recognized for their input to the success of this property. Kind regards to them.

Had a 5 night stay and as a Marriott Titanium I was supposed to receive a 10 USD daily credit for up to two guests, which we were four, however, the hotel refuses to honor this benefit. Spoke to the manager or a supervisor on duty and he would not make the least of efforts to confirm with Marriott or provide me with their policy in writing, just stating their hotel policy was different. As a frequent Marriott guest I’m truly disappointed that they would partner with a franchisee that will not honor member benefits to the most loyal customers.

I was in Fort Worth visiting my daughter at college. Unfortunately, I had lost my drivers license. I offered to present a picture of my passport that my husband had texted from our home. The hotel refused to work with me and left me without a place to stay for the night. The next morning when I called Marriot to obtain an understanding of the policy and inquire why they don’t have other ways to work with someone in this situation. I was told by the employee that it is “policy” and I shouldn’t have lost my id. Then I was hung up on. Very disappointing Marriot! And yes I am a Bonvoy member too.