Waterscape Condominiums

POS manager messaged me not even two days just before we were about to travel 1,500 miles there that the heated pools and hottub - what we booked the place for grandma's physical therapy- "will be closed for maintenance" beginning the day we would arrive. He did NOT say it was an unforeseen emergency , meaning he SOLD us a deal without informing us that the pools advertised aren't available . BAIT & SWITCH deception!

We stayed in A 212 January and February 2025 at Waterscape. Average stay, with the positives as we booked via Vacasa, were the people at the front desk, security staff, and the parking amenities. Close to the beach and area activities. Unit A 212 was average. In the past we have given top notch reviews. Owners need to keep track of their units better and ensure maintenance is acknowledged and turned in to be fixed. Anyone who stays just a week or so will most likely not take the time to report issues. We had several issues we reported and taken care of. One glaring issue was the stuck exhaust fan in the master bathroom. Maintenace fixed it within a day, but you could observe it had been "frozen" from corrosion for a long time. We reported 9 items from light bulbs out to closet doors not staying on the hinges to dishwasher issues. Microwave has paint chipped off the inside. We suggested it be replaced due to its looks but was not. Washer/dryer are probably original and are very noisy. Mattress in the master bedroom worn out. This was our 14th year at Waterscape, and we did not book for next year. Rates and what we call many "added" costs are making it less cost effective. Added costs after the rate, include booking fees, assigned loss and damage fee of $200 (most likely Snowbirds report the issues, and did not cause them as we did), amenity fee, parking fee, insurance if you get it, and another fee. From the base rate, your total charges would be over 45%-55% higher. Several Snowbirds we talked too would be looking elsewhere or not coming again due to much higher costs. Yes, owners' costs go up, but offseason is that, off season. We estimated Waterscape was only about 25% or so booked. January weather is not good in this part of Fl, okay, but not good. Best part was the security and parking.

We had an excellent time at Waterscape. We have never stayed at a condo before but it exceeded our expectations. We were on the top floor close to the water. It was a short distance to the beach and pools. All of the pools were perfect for our little family. The kiddos loved it so much! Especially the lazy river and the Lily pads. I was amazed at how clean the facilities remained all week. A lot of families were here during this time and the place stayed spotless. There were security officers that you would see walking the facilities. I felt very safe walking to the pool or beach by myself. The condo itself was lovely. It was very well kept and updated. We went through Coastal Vibe vacations. They had wonderful customer service. The only issues that we had, were there wasn’t a lot of cooking utensils. The ones that were there were ancient and falling apart or plastic and flimsy. I almost spilled a pot of boiling water due to the loose handle. I do not expect having fancy cookware but functioning and not rusted would be great. Another issue we had was with how people save chairs at the pool or beach all day with their belongings early in the morning. Every chair would be taken and no one around. There would be plenty of chairs if people used them when they actually needed them. There needs to be guidelines put into place with this. Other than those issues the place is wonderful. The elevators work great, nice and cool ac and enough buggys to load and unload luggage. Just didn’t last long enough 🥹