Hampton Inn & Suites Fort Mill

Reported incident when checking out. Manager was left a note to contact us. Never was called. Smelled like rotten eggs, quite disgusting. Most likely the condition of the room was never investigated. Fumes from drain were nauseous. Feel sorry for the next occupant. Don’t stay here, they don’t care…

Not very clean and front desk staff virtually non existent. Room and hotel looked worn out. Went to check out and it took 10 minutes to find anyone at the front desk. She was outside somewhere. Much better hotels in the area to stay at rather than here.

Very clean and great service. Yada. Yada. Yada. This app is stupid to make you spend your time to put more words then needs to so I’m just typing something to waste my time. So I must be dumb for doing this 😢😢😢😢😢😢😢🇺🇸😢🇺🇸🇺🇸🇺🇸😢👽👽😢😢👽👽😢🇺🇸🤣😢🇺🇸🤣😢🇺🇸🥰😎😢😢🤣👽👽😢

Hotel is rundown, shades broken, furniture in lobby broken, pool out of order, Toaster does not toast, About a third of normal Hampton breakfast items are missing. This is from a lifetime diamond with Hilton who has stayed in this hotel over 100 times. Believe it was sold and the new owner is sucking it dry.

The sheets are dirty. The front desk lady is very rude and unkind. We checked in late tonight. She refuses to assist and is making us wait 20 minutes until shift change to deal with the situation. I am very disappointed in the level of service at a Hilton property.

After a very long day of driving we checked in today, 7/31/2024. The room is nice and comfortable, however, the pool is out of order and we were not told this at check-in! Our son is very disappointed. This is our first vacation in over 3 years and our first night on the road. I wish we had been informed about the pool before getting settled into our room so we could've gone elsewhere. We are exhausted from the long day of driving so will deal with it - but now know what to look into at our next stop!

In the past, we have sought out Hampton Inns on road trips due to what we believed was a consistent level of quality. Not true of this particular location. When we arrived, there was a closed sign on the pool. After 8 hours on the road in 90-degree weather, a dip in the pool would be welcome. The desk guy went out and took the sign off the pool. But the water was dirty and cloudy, unfit to swim in. The desk guy said the pool company had not shown up but pool maintenance was not his job. The breakfast was mediocre, not up to what we've been used to in other locations. The furnishings were worn and dingy. The room thermostat was set at 64 degrees, a meat locker when we walked in. Won't stay here again.

Very nice Hampton. Front desk staff was super friendly and helpful upon check-in. Room was very modern and clean, and I wish my bathroom/shower at home was as nice as the one in this room. We ordered a pizza from Empire Pizza which is right across the parking lot and enjoyed sitting outside on their very nice patio area to eat and enjoy a warm Spring night. Room on 6th floor was very quiet, and our view out the back of the hotel included the Carowinds coasters and the Charlotte skyline in the distance. Easy on/off to I-77. We will definetly be back to this location the next time we are traveling to Southwest Florida with a stop in the Charlotte area for the night.

I Checked in to this property on Friday, March 1, 2024, and checked out in Monday, March 4, 2024. When I first arrived, no one was at the desk and that was a continuous issue all weekend. This property is not that old, however, the lack of sufficient upkeep makes it look old. I have stayed here several time and I have watched the upkeep deteriorate. I stayed here January 2024, and my experience wasn't good, but I thought I would give them another try. Well this most recent visit, was my last. It appears as if the staff members are just doing a job. There is no love and care for the property. I stayed in a double room, one bed had a bed skirt the other did not. There was thick dust on the frame of the nightstand in between the beds. The toilet seat is too small for the toilet, so when you are a size 14 and not a 2, you are sitting on cold porcelain. I shared my concerns with a staff member on Saturday morning and when I returned Saturday evening the room was the same. On Sunday morning, I again shared my concerns with the Manager, Mr. Slade and was told Saturday was not the day for my room to be cleaned. It would be cleaned on Sunday, because the hotel policies is that rooms are cleaned every other day. Well when I returned to my room Sunday night, my room still had not been cleaned. I talk with Mr. Slade Monday morning and he said housekeeping said I had a do not disturb sign on my door and that's why it was not cleaned. I DID NOT HAVE THE DO NOT DISTURB SIGN ON THE DOOR BECAUSE I WANTED THE ROOM CLEANED. Mr. Slade also stated that he does have any problems with his housekeeping staff and that my concerns were an anomaly. Even if my concerns were an anomaly, they still should have been addressed. The breakfast area needs to be updated. The covering in the benches is worn and the area isn't inviting and welcoming. The food bar is not pleasing the eye. The fruit basket had four rotten bananas in it. If you have to stay in the area, I suggest you stay at the Courtyard by Marriott that is up the street. I had family that was there while I was at the Hampton and the experience was much better and we payed the exact same price.