TownePlace Suites Fort McMurray

Extremely tiny “suite” room. Supposed to be a one bedroom suite however upon arrival we were stuck in this tiny room, for 3 people. So small that the sleeper couch and king bed are touching when the sleeper sofa is unfolded. Staff wouldn’t move us to another room because it was an ******* booking. Offered no accommodation or help at all. Just “too bad, it’s ******* and call them”. Lousy service and ridiculous price for $199 per night!

I am writing to express my disappointment with the service I received tonight, November 29,2024. At 5:45pm , I contacted the front desk to request a late check out and was assisted by Mariel. She said that she would check and get back to me. However, after waiting for an extended period, finally she called me back at 7:30pm informed me that a late check out of 3pm was not possible due to hotels full capacity and my NON-ELITE membership status. I felt that her response was discriminatory and expressed my concerns. Unfortunately she hang up the phone without even telling me. Antonio, called me back, reiterating the denial with the same attitude. I clarified that I totally understood the denial, but was questioning the discriminatory manner in which guests were treated. I questioned the staff’s behaviour and expressed my hope that Management would address this issue before it’s getting worst and happened to other members/ guests. In contrast, I always had positive experiences with Nicole and Flor and it is disappointing to encounter staff who do not provide the same level of service. This location has the potential to be the best in Fortmc Murray, only without this kind of Frontlines people.