Sorriso Thermae Resort & SPA

Absolutely fantastic place to stay! We were here for ten days. The hotel caters to your every need and request. We had a completely stress-free holiday. We particularly really enjoyed the food in the hotel. The breakfast has absolutely everything you could want. We found the lunches and dinners absolutely divine and we really enjoyed the way the menu was laid out, as it encouraged us to be spontaneous and try authentic Italian foods we have not had before. We really enjoyed the pool being 24 hrs and we had beautiful night-time swims. The pools were great and we loved Citara beach. We loved our room, it had a beautiful view over the ocean. The staff were fantastic and very helpful and organised. I would recommend this hotel 100%. Thank you for everything over the last 10 days!

GOOD - The pool. Except we got chucked out within a minute for not wearing a swim cap. We didn't know. If you were Italian the lifeguard kept you in the pool and bought you swim caps to buy from the bar. BAD - The food. How you can make Italian food tasteless and inedible is beyond imagination, but they managed it on a daily basis. One meal arrived, a souffle with cheese sauce, with a side of carrots and hot pickled onions. I kid you not. On arrival they sat us furthest away from the outside and sunset views, near the kitchens and the banging doors. We didn't realise that this table would be our table for the rest of our holiday. UGLY - Staff - very rude when finding out you're English. We were very smiley and friendly to them, trying to use as much as Italian as we knew but it was beyond hope. One example was the restaurant staff barging into my 79 year old Mum, and not even turning round to apologise. This happened more than once. I have never cried on holiday before, but cried twice here. The hotel really is full of Italian holiday makers and they couldn't be ruder either. One example being dragging our sun lounger for their family, whilst we were sitting under it! Other occasions they would swim over to you in the large pool and sit touching you until you moved. On more than one occasion. Beggars belief. We ordered 2 drinks from the pool bar, and that is what we got, the Italian guests received complimentary nuts and crisps too. I have been to Rome, Lake Garda, Venice, Sicily, Sorrento, Amalfi, Positano, Capri and Sardinia and have always been in love with Italy, its people and culture. Ischia managed to destroy that in 10 days. You couldn't pay me to return. Would they want me? No, I am English.

I have stayed here before in 2018 and it was exceptional but things seem to have changed. I advised the hotel i was a returning guest but they took little notice of that. Ischia is the neapolitan's territory and the island's infrastructure is really in need of serious investment to sustain the tourist season in the future. I posted cards in the hotel which never arrived in uk. I would not return to this hotel. Such a shame so much potential.

This is my first time here, my wife's second. She has been trying to get me here for the past two years. This time we came in a group of two couples and stayed in the exquisite Villa Giusy extension, over the hotel. Highly recommended. Il Sorriso is just super-excellent in every category. I am just sorry I didn't come years ago ! We will certainly be back at least a couple of times a year, every year, from now on. Summary; Wonderful location, amazing spa services and highest standards throughout. Amazing and super-close sea views, wonderful friendly staff, very professional but with that special warmth and dignity that comes with being an island people. As an Irishman, I appreciate and recognise these special traits. It is not just Luca and Simeone in the navettes, it is all the wonderful people from dining room to reception to pool staff who go the extra mile to check that all is well with you. We are spolied now and will expect this everywhere we go, but, in vain. There is unfortunately only one Sorriso Thermae Resort & Spa and you have to come to Ischia to find it. We have all the spa services you could want, in addition, we are right beside the justifiably famous Poiseidon Thermal Park and gardens served by the hotel navette service that also takes clients to the Spiaggia di Citara and various touristic destinations, if you really, really need to leave this oasis of comfort, pleasure and, above all, total relax. Bring some books. Your feet with sprout roots and you will develop an intense desire to just stay put and be cosseted in this paradise by these very special people. I admit it, I am still here and I am begining to wonder just how I can avoid going home.......... John

Very very very slow internet, all bath articles very cheap, including towels, and people at the desk not so sensitive to the 4 star treatment, I’m sorry of it sounds too picky. And again, the island and the location are AWESOME. Locals also ver friendly, and local restaurants (Forio) very very good!

Currently staying at Sorriso Therme in a room in the off site accommodation. It is excellent and we have a massive balcony from which we can see the main hotel and pool area. The breakfast has a great selection of continental and hot food on offer buffet style. All the staff are very helpful and speak English very well. The dinner is 4 courses which you pre order at breakfast time so dinner service is quick and efficient. We used the spa and had the spa area to ourselves which was excellent and made us feel very safe from the threat of Covid. You can hire wonderful toweling gowns for use around the pool and spa. Covid precautions are adhered to but it doesn’t spoil our enjoyment in fact it makes you feel very comfortable and safe. The bus stop is right outside the hotel and you can travel all around the island very easily I have to say reading some of the earlier reviews I can’t understand the complaints people made because our experience had been excellent