Hilton Garden Inn Jackson/Flowood

We paid extra for 2 breakfasts so we could dine inside the hotel. We arrived in the lobby only to find no breakfast. The desk clerk said the breakfast people were sick. There should have been a backup plan so we did not have to leave the hotel to get breakfast!

This is an excellent location and overall a good stay but we had one major issue the morning of our check out. At 8:00 am on a Sunday housekeeping came down the hall knocking on everyone’s doors and loudly saying “housekeeping!” They then proceeded to open our room door!!! Thank goodness we had the stop lock open. I feel it is unacceptable to not only come through waking everyone hours before check out but to try and enter occupied rooms! I will be calling management to address this so it does not happen to anyone else. No one was at the desk when we checked out so I was unable to speak with anyone at the time.

I stay here for a week once a month. Great location. Lately there are a number of “broken” items in the facility. They have been this way over 2 months. Only 1 elevator. Ice machines broken. Back entrance door broken. Room number signs laying in the hall. Carpet is getting nasty. Digital key did not work this visit. As prices rise, service and facility are going down. Love staying in most HGI locations. Not this one.

Horrible experience. The staff is rude from the front desk when I arrived to the breakfast and on to the house cleaning staff I encountered when I asked for soap in the shower. No cups for coffee in lobby in the morning. Breakfast was supposed to open at 6 and it was after 6:30 before breakfast was ready so I grabbed a bruised banana while I waited and was told if I took a banana I had to pay for breakfast buffet. I stay at Hilton properties most of my travels so I was very very disappointed ☹️

I am a diamond member and stay at many hotels. This room was one of the worse i have seen. The rooms need lots of work. Room not clean, microwave covered with food, sink faucet covered in soap, not cleaned, shower doors will not close.

Rooms were very dirty. I was moved to a second room and it was worse than the first. Manager offered to clean the room but after driving 8 hours, I found a hotel with clean rooms. As a Diamond member I was very disappointed in Hilton. The pics below were taken as soon as I stepped in room. I took a wash cloth and wiped the floor which was visibly dirty. If you don’t have the staff to clean rooms, don’t rent them out.

The hotel is in a decent location, with access to lots of restaurants and shopping. Parking is a little funky as it shares it with some other businesses and not very much accessible in the front of hotel This hotel does not have an operating restaurant so while it serves breakfast, there is no dinner or snacks, a big minus for me as I want to be able to not go out my first night in town. Also, the $10 credit I get to use then goes nowhere since they don't order much in the sundry area for snacks or useful items. They have worked hard to ensure they don't have to honor the $10 by not having anything to use the $10 for as breakfast wasn't early enough and I wasn't in the mood for overpriced drinks. In the morning, the coffee wasn't out when I left and actually it felt like the person purposely did not set it up. The first morning cups were out at 5AM but she made no attempts to even see if I wanted to wait for coffee or tea. The hotel felt a little run down and housekeeping could be better. The carpets didn't appear to have had a good vacuuming and doors jambs and things were beat up. The hotel had two elevators yet one was broken the entire time with no schedule when it would be fixed. So when a gaggle of kids from a local college showed up, there was a line to go upstairs. Great, after being up since 4AM, I was not in the mood to wait behind a bunch of snooty little college kids.

First, we have stayed in this hotel before and has a great stay. On this occasion, we had a very different experience. On our first night, we had no issue. The second night, as we were getting into bed, we were straightening up our bed sheets and comforter. After pulling everything back, we noticed something that reddish in color and smeared on the fitted sheet. We checked our bodies to ensure we had not cut ourselves-we had not. After calling down to the desk, we were informed the manager would be arriving in the next 15 - 30 minutes, but we were welcome to come downstairs and get new bedding if we would like to. We agreed we would wait for the manager. After almost 45 minutes, we called back to the desk, only to be told, by the manager, that we would need yo come to get sheets , that she was by herself and couldn’t come up to see the problem OR change the bedding out. When we went downstairs to retrieve new bedding, we brought the soiled bedding with us. The manager asked us “ didn’t you see this last night?” I was furious with the lack of service and absolute absence of accountability to the Brand standards of Hilton. We were disgusted that we slept in obviously soiled bedding, not seen to by the manager prior to the shift change, then REQUIRED to change them out OURSELVES! The manager did not reach out to us at all, nor did we get any semblance of a sincere apology. The desk clerk that checked us out the following day was annoyed with us when I asked for a District Managers name. She said she didn’t know that information, but was welcome to email the Hotel Manager- the same person that was in the building the prior night. I cannot express the level of disappointment in this hotel and the Brand, as it is a representative of ALL Hiltons. We have pictures of the bedding. It was disgusting. I cannot believe I slept in the bed.

Flowood Mississippi is a really nice city and it offers a lot of food choose. The hotel is located in a nice ares close to everything. But again it’s a Hilton and it’s sort of rundown. It seems Hilton is getting worse and worse. I used to always make it a point to stay at Hilton but not anymore. This hotel provided poor service and my toilet had to be flushed several times to work. Additionally, the room smelled old and my TV remote did not work. I was very disappointed but sort of expected this from Hilton. It’s becoming a trend.