Tru by Hilton Florida City

Dobre śniadania, dobry stosunek jakości do ceny. Dość czysto. Lokalizacja przemysłowa, mroczna część miasteczka. Darmowy parking. Wystarczający.

酒店不錯的

The hotel was clean, the staff was friendly and our whole visit was wonderful. They did their best to accommodate last minute guests due to fire in the area and Route 1 being closed to the Florida Keys. I will definitely stay there again when I travel that way again.

I remember when this property was being built several years ago and I had hoped to experience staying here one day... Well, that day came and a biz trip with my brother. The front desk clerk, Luis, was incredibly helpful in resolving a room issue that we had. He was awesome! The property is very, very clean. There is great attention to detail. See photo. It is located mostly in an industrial area but there are plenty of places to get something to eat within walking distance and driving distance. There's a farmer's market restaurant across the street (west side) as well as a modest craft brewery biz across the north side of the hotel. And even a Cracker Barrel that's been there forever, within a two minute walk on the east side of the hotel. The interactions that I had with hotel staff were very pleasant. The rooms were also very clean and comfortable. This Tru by Hilton hotel Florida City, is mostly rated at 3 star (maybe due to location), but my stay is rated as 5 star! I do look forward to returning again in the future.

I am a Hilton Honors member, and usually stay in Hilton properties when I travel. I had never stayed in a Tru property before this one, and was very disappointed. My selected room was not honored, the WiFi never worked (2 days), there was no guest laundry room (and the one at a next door sister property was broken), the room was extremely small, and although the employees were friendly, there was not much concern or urgency in rectifying anything. I would definitely not stay here again.

Floor was dirty and felt like it was coated in furniture polish or something. Very slippery. Staff is not empowered to handle customer service. Then general manager apparently covers this as well and the neighboring property. Seems like all of the front desk staff is young and has no experience. When you check in you have to request daily service and extra towel sets daily. They won’t service your room otherwise. When we asked about what to do with the dirty towels and trash we were told by staff to just put it out in the hallway. This does not sound safe but more like a hazard in the event of an evacuation as well as attracting un wanted infestation of Florida roaches.