Florence Luxury Guest House

DO NOT STAY HERE!! I was told by the owner I was blackmailing her due to multipul issues... flooding issues with the shower, which covered everywhere in the room, after a couple hours of waiting, the owner sent the employed cleaner to try and fix her mistake and then accidentally sprayed my clothes and suitcase & tv area with the portable shower head. Extremely frustrated, she told us we would get a discount for so much inconvenience... We contacted the owner in regards to a few more issues with our room,She wanted photos supplied which we did. Then finally after hours of waiting for this flooding issue to be looked at, we wanted to check out the sauna, first the owner said we needed to book prior but then again not written anywhere for additional charges, she required an additional 70euro each 🤷🏾♀️🤦🏾♀️ the room was dusty, including glasses, the noise from the train was horrific all night (even with earplugs) But the worst experience was the owner. She is a ******** ****** ** g. She has terrible communication, unprofessional, pretends not to speak English & purely takes advantage of tourists and guests.. THE OWNER IS A DISGRACEFUL HUMAN AND SHOULD BE ASHAMED OF THIS SO CALLED "BUISNESS"

Arrived in Florence from Rimini and went to the hotel direct from the train station. The hotel is little more than a 5 t0 10 minute walk (google map it). Passing a supermarket on the way. Entering the hotel is like entering the Bank of England or Fort Knox's; its all by entering numbers at different locations within the hotel - but it works: just don't loose the numbers. The room was clean and tidy as was the bathroom although the term 'court yard' is a bit of a miss leading term. The size reminded us as a sort of place you sneaked out to have a smoke in. The room comes with a fridge a must in hot weather and a large tv tucked away in the corner. The hotel is central to most of the sights in Florence and Macdonald's. A good clean hotel in a good location what more do you want. Bon journey PS Don't forget that there's a city tax to pay before you go unless the money has already been taken out from your booking. We paid before we left.