Dimora Palanca Boutique & SPA

非常好的酒店，離火車站很近步行十分鐘以內。酒店私密性很好很安靜，是一樁別墅，進入需要按門鈴。工作人員服務細緻熱情。雖然我在攜程訂房時是不含早餐，事實是每間房都含早餐的。

定了兩間房，每一件都好，佛羅倫薩出行靠走路，這裏位置去烏菲茲，百花教堂都方便。工作人員很熱情。

Not easy to find but, well located to walk into the city centre and to drive to the airport. Very smartly refurbished. Interesting art and furnishing and lots of areas to it and be quiet. Room was large and comfortable, but soundproofing need improving as you can hear the traffic and the trams. Breakfast was fine but not really in keeping with place and the price. In general the service was good but a couple of people did let the team down. My wife said the spa was lovely. Happy to recommend but a few tweaks to make it a 5* review.

We were quite surprised that this hotel actually has 5 stars. No one came to help with our luggage. A not particularly friendly man greeted us at the reception, and we didn't see any other staff members. It felt like a lifeless place, which is unusual for Italy. The room was tiny for the high price. If you expect room service, this is not the place for you. The cleanliness left much to be desired – even the hairdryer was still greasy from the previous guest. The breakfast buffet wasn't even worth getting up for.

Superb boutique hotel. Clean, comfortable and very attentive staff. Klaudia was very knowledgeable about the area and always happy to help. We stayed four nights and couldn’t fault our stay. The room was large, the bed super comfortable and nothing was to much trouble with all the staff. A home away from home.

We booked this hotel as a treat for a special wedding anniversary ( which was not even mentioned/ recognised by the team at all.) . Though a pre arrival email did add in a ‘ romantic dinner’ ( no explanation why ) that we didn’t request for 100 euros ! Em… no thank you ! I travel extensively and stay in many 4/ 5 star hotels . Sadly DP did not deliver ! The most alarming thing is that I emailed my feedback directly to the hotel on the day of our departure and still have not received a response. That says to me ‘ we really don’t care ‘ …. The good… stunning building / good room ( tho small bathroom ) and some nice customer service moments, housekeeping lady was fab and front of house staff were mainly helpful and pleasant The bad… breakfast on our first day , we were ignored for 3/4 minutes, had to ask for our table to be laid . There was just one waiter . Uncleared tables , no scrambled eggs . Had to ask for more . If you wanted ‘ additional ‘ breakfast items like poached eggs / omelette this was an extra charge . A bit ridiculous when the only offer of hot food was bacon and scrambled eggs which were hard / cold or none existent !,, !! This is suppose to be 5 star…. Well it was THE worst breakfast offering/ experience I have experienced . The were no tea/ coffee facilities in the room . There no atmosphere in “ the bar “ and definitely not somewhere I would want to have dinner … actually I didn’t see anyone in bar / restaurant apart from breakfast time. I wish you could have done much better DP …you definitely under delivered in terms of our customer experience and your lack of response says it all . We loved Florence and will definitely return to the city but will not be returning to Dimora Palanca or recommending it .