Casa del Sarto

Fantastic central location to many sites within easy walking distance making driving unnecessary. The apartment is clean, large and absolutely gorgeous.

Although the apartments looks fresh and new, they have a serious problem with bedbugs!! Do not stay there, it is infested! Bedbugs did serious damage, hands became very itchy which made rest of the trip uncomfortable. The host did not take the issue seriously when reported. Other than that, also the AC was not working. Couldn't keep windows open because of army of mosquitos. Tried calling the helpline but noone answered. Later when sending an email about the bedbugs situation and AC they even started arguing that the AC was working... C'mon I was in the apartment and it didn't start to work. Do not understand this kind of customer service. Other than that, the apartment is not central and requires a longer walk to reach the centre of Florence.

Although the apartment looks fresh and nice, they have a serious problem with bedbugs!!! Do not stay there. Also when reporting the issue to the property, they did not take it seriously. So they have not even dealt with the problem. Also the AC was also not working - although they claimed it worked. Do not understand why they are you arguing with customers - I was in the apartment and it was not working. There was a helpline number what was not answered. In general the responsility is poor.