Usuario invitado
8 de mayo de 2025
房間設施陳舊,雖裝修尚可,但發生了本次行程最令人憤怒的事件:寄存的包被白牆灰蹭臟,擦拭後竟發現面料破損, 我新包2000多剛買沒多久,這可是徒步背包非常耐磨。入住意大利眾多酒店,首次遇到寄存服務如此粗暴??? 事後聯繫酒店,竟以“當時未溝通”為由拒絕調查和賠償,連一句道歉都沒有????
如此傲慢和不負責任,完全不符“文明之都”之名,百年歷史小心真的毀,在這些不負責任的人手裡。絕不會再入住此酒店。
Outdated facilities, acceptable decor, but the worst experience of this trip: after leaving my bag with the hotel, it came back covered in white wall dust, and wiping it revealed fabric damage(a nen bag worth 300 euro ). After staying in many hotels across Italy, I’ve never seen such careless handling. When contacted, the hotel flatly denied responsibility, refused to review security footage, and didn’t even offer an apology. Arrogant, irresponsible, and utterly disgraceful behavior for a so-called historic hotel in a “civilized city.” I will never stay here again. just remeber i paid u to work here, you justill can't do a simple thing well A century-old legacy can truly be ruined in the hands of such irresponsible people.
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