Holiday Inn Express & Suites Florence Northeast

Very disappointed. The hotel was fine but the owners and management were not accommodating. Our baseball team spent a lot of money to stay there for 10 days and they banned us from common areas making us either stay in our rooms or outside. They signed up to be a host hotel for the World Series so you would think they would’ve been glad to have us there. We have stayed at a lot of hotels and never been treated this way. Do not recommend if you have a group of people.

It was an overall good stay for a night...the hotel is undergoing some renovations (new sofas and sofa beds in rooms, etc) so our room was missing a sofa bed (room rate was reduced accordingly so we were fine with that). Overall, however, very clean hotel with attentive staff. Could use some more sitting areas outside the hotel if possible (and if space allows). Location is good (lots of restaurants and other stores nearby).

We visited this hotel for Labor Day weekend for a quick overnight trip. We had originally planned for two queen rooms and the hotel contacted us as those rooms were under construction, so we were able to get one double queen room and two single king rooms for 4 adults, which worked out great, for the price of the two queens. They were very accommodating for that. When we visited, UChatt and UNA were playing, so the hotel was pretty busy. We were on the ground floor and it was very nice. There was no noise really, even from upstairs, and even during the morning breakfast rush there wasn’t excess noise in our room. There was a little noise from children being children at the pool when they were leaving the pool. The beds were very comfortable and I love that Holiday Inn provides Dove toiletries. Everything was up to what we expected. I love the little Keurig in the rooms. I would only say that the TV’s are always set to a weird color filter but you can change that just fine on the settings. I’m sure everything will be a little smoother once the construction is done, but we really didn’t have any hiccups after the room rearrangement that worked out in our favor. I would say have mercy and remember that this hotel is under construction.

I should have heeded the construction warning. Noise from construction right outside the room made sleeping impossible. We had to leave the room. Elevator was shut off for construction, and dust was unbearable. Front desk and General Manager not willing to make amends. Learn from my mistake, heed the construction warning and stay away until construction is complete at least until the end of this year.

We chose this hotel because of location to a graduation. Had a king bed room on the first floor. They are renovating so plastic lined the hallway when we arrived on Saturday. By Sunday evening new carpet was down and the plastic taken up. Room was quiet. Bathroom was spacious. Refrigerator and microwave both worked fine. Sunday evening we had the pool to ourselves. Breakfast both days was more than sufficient on both days. Parking was plentiful. Will be back.

HUGE disappointment... We stayed for five nights ..Guess they stopped cleaning the rooms, taking the trash out or replacing used towels.. Out of the five nights we stayed, trashed was taking out twice, Used Towels replaced twice and the beds made up ONCE .. There was a "Rest Easy" card placed on the desk saying " Our commitment to high level of cleanliness is backed by our clean promise" Room cleaned by : Tessa I'm guessing Tessa the only person who cleans the rooms and she only works a day or two each week. The Free breakfast was O.K., the pancake machine worked the first and second day we had breakfast , but after that , it was Out of Order. There are other options. Plus they were Renovating , so we had to deal with workers making noise.. We were hoping they would at least not be working on the weekends, but no, they were there. I'm sure the hotel will say : They are working 7 days a week to complete the renovations as soon as possible The workers also put a piece of tile on the side door, to make it easier for them to get in and out of the hotel, BUT it also makes it easier for ANYONE to get in the hotel.. Even after the workers were done for the day, they left the side door propped open, I removed that piece of tile four night.. So the hotel would be safer The sign posted on the inside of the room door, says : Max Room Rate $159.00 but some how I got charged $161.50 one of the nights ..(Room 202 ) I also plan on getting in touch with Holiday Inn's corporate office to report what happened during our stay.. I did take a Business Card of the General Manager , (Chris Pearson) .. I'll be sure to include the hotel manager to the email I send to Corporate Avoid this hotel at all costs, we have family that lives in Florence, so we visit every now and then.. Next time we visit, we'll be staying at another hotel !!

Nice room. They are in a remodel so hammering began at 7:30am. Breakfast served in a meeting room was the normal but the gravy was better than usual. The pool was clean (not heated and it was still winter) and plenty of clean pool towels, but hot tub out of order. Location not walkable to restaurants (the Longhorn and DQ not far but have BAD reviews). We enjoyed Helen Keller home, The Frank Lloyd Wright house (only one in Alabama), and the 360 restaurant in the Marriott.

Our room was very Clean and the staff was excellent and friendly. Breakfasts were very good. Each bed had four pillows of varying degrees of firmness to ensure finding one “right” for both of us. We are usually Hampton people, but will stay here next time we are in town.

My family & I stayed for 3 nights. The front desk was awesome! The rooms were beautiful, nice & roomy! We also went to the pool area very clean as well! Let’s talk about the breakfast…. Many options to choose from. We were so pleased with our stay! Any time I come back to this area I will always choose these guys!! Also the housekeepers were so polite & helpful! Thank you guys for your customer service! It was unmatched!!!