Holiday Inn Northampton West M1, Jct 16

The hotel is a few minutes off the M1 and on its own. It is not in a service area, there is no petrol or other services on site, just this hotel. My room was very poorly lit, which for a room described as 'accessible' seemed not good enough. Room and bathroom were fine. However, guests in the next room talking very loudly at 1am were not welcome as I had an early start the next day. Maybe not the fault of the hotel except the noise was heard via a connecting door between the rooms which was locked but not well insulated so every word could be heard.

Friendly staff lovely location free parking, nice room

這是我見過最糟糕的酒店 不講信用 沒有契約精神 千萬別預訂 我想投訴5月31日晚間的前台 態度相當惡劣 對亞洲人有歧視 預訂了9間雙床房 在check-in時強行分配了8個大床房 前台一句話"沒有雙床房了" 請問前台我預訂的是什麼？即便他們不是couple 同性被迫睡在一張床上 而且沒有額外的duvet/comforter 衹有cover! 你猜怎麼著 客人不得不 cover on top of another cover 直到不冷 大部分房間分配在2樓 沒有搬運服務 絕不幫助你搬運行李 對於一個50-80歲的旅行團來説 這是相當糟糕的 Racism 沒有契約精神 不講信用 態度惡劣 服務差勁 這是這家酒店的關鍵詞 This is the worst hotel I have ever seen. No credit, no contract spirit. Don't book it. I want to complain to the front desk on the evening of May 31. The attitude is quite bad. There is discrimination against Asians. I booked 9 twin rooms. When checking in, I was forced to allocate 8 double rooms. The front desk said "there are no twin rooms". What did I book? Even if they are not a couple, the same sex is forced to sleep in one bed. There is no extra duvet/comforter, only cover! Guess what, the guest has to cover on top of another cover until it is not cold. Most of the rooms are allocated on the second floor. There is no porter service. They will never help you carry your luggage. For a tour group of 50-80 years old, this is quite bad. Racism, no contract spirit, no credit, bad attitude, poor service, these are the keywords of this hotel.