Usuario invitado
9 de marzo de 2025
I booked this hotel for a ski trip with my teenage daughter. The place is clean and nicely decorated. Staff is overall friendly. However, we had a few VERY unpleasant experiences. I think basically this place has not decided who they want to cater for. I am writing this review after being woken up at night by the extremely loud music being played by the DJ in the hotel lobby. And this is the same hotel where toddlers and kids are left playing in the jacuzzi even when it should be reserved for adults. I had half-board included. The first evening, we had to wait one hour (!!) for being served the first course - a salad. For three nights in a row, we were served broccoli as a side dish. A waiter kept complaining to us that he was overworked. My daughter must follow a strict gluten free diet, and one evening they came rushing in to take away her dish - that she was already eating - saying they were not sure they had served her the glutenfree version. In general, service was a mess. And the place obviously lack the attention to detail you would expect from a 4+ hotel. For example, they had no red fruit preserve for breakfast - a minor thing, but it shows what I mean. But honestly the techno music that woke us up unannounced was the cherry on the cake. A real pity because the place has potential.
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