Brekke Apartments

酒店離火車站有些遠，打開房門就可以看見美麗的草坪和山景，可以感受野趣的體驗。

很簡陋的小房子，自助入住，鑰匙就放在房間的桌上。

Made a reservation at Brekke apartments with *********** in February 2023. The payment was charged to our credit card ahead of time- booking reference number- The payment was made for NOK- on the date On the day of arrival, we informed the automated messaging system that we would be arriving around 9-10 pm based on our travel time. Terrible and unprofessional experience at check-in We received the following instructions from the Brekke apartment reception. When we arrived at 10.05 pm at Brekke apartment, there was a guest list with our name written on it. The apartment allotted to us was a “hillside house-basement apartment” with no house number, no directions and no contact number to get there. There were approximately 8-10 houses around the reception area. We looked at each of those to determine which one was allotted to us. We called the receptionist number as in the above picture; but it kept going to voicemail. Finally, at 10.40 pm, we approached the residents in the hostel who provided us with the handphone number to call. When we called, two ladies came out to help us from another house. They drove the van and asked us to follow them. We travelled on the road quite some distance from the reception to our allotted apartment. Once there, we thanked them for helping us. We also were confused as to how we were to find our apartment. Hence, we asked those two ladies if the norm here was for the guests to figure out a way by themselves. The lady told us the receptionist should have given us detailed instructions with pictures. We told her we did not receive any pictures. The actual accommodation was at a distance from the property address given on ***********. We reached the exact address as per on *********** as attached here from the website of ***********. Brekke Apartments, Flåm – Updated 2023 Prices (***********) However, we were given the accommodation as below. Up to 25% off - Flåm holiday home - mountain view - 1 km from Flåm, Aurland (lodging-world.com) Despite showing proof of our booking at Brekke apartments, this lady boss kept claiming that the address at 50, Fretheimshaugane was indeed Brekke apartments. After this, we entered the apartment; since we had paid for three guests, we expected to see 3 beds available to us. Instead, there were 2 beds and a sofa bed (which was not prepared to sleep on against the information mentioned in the message above) For two beds, the bedsheets and linen were just laid out on the bed as if in a hostel. We had to request linen and a towel for the third guest. Isn’t it normal for hotels to arrange based on the number of people since they charge accordingly? In the end we made up our own beds. We were clearly unhappy & disappointed with the reception and check-in process, and rightfully so. At this point, we expressed our disappointment and wish to escalate this matter to authorities. Here one of the ladies claimed that she was the owner and she was upset with her receptionist. The Lady boss

Made a reservation at Brekke apartments with ***********. the payment was charged to our credit card ahead of time. On the day of arrival, we informed the automated messaging system that we would be arriving around 9-10 pm based on our travel time. terrible and unprofessional experience at check-in- We received the automated instructions from the Brekke apartment reception. When we arrived at 10.05 pm at Brekke apartment, there was a guest list with our name written on it. The apartment allotted to us was a “ hillside house-basement apartment” with no house number, no directions and no contact number to get there. There were approximately 8-10 houses around the reception area all with house numbers. We looked at each to determine which one was allotted to us. Finally, at 10.40 pm, we went to the hostel and knocked on one door to find out if anyone could help us find the place or at least a number to call. A lovely couple ( guests staying in the hostel) helped us with a phone number to call on, and when we called, two ladies came out to help us from another house. They drove the van and asked us to follow them. We travelled on the road quite some distance from the reception to locate our allotted apartment. Once there, we thanked them for helping us. (10.50 pm) The actual accommodation was far from the property address on ***********. We reached the exact address as per on *********** ( check the location of brekke apartment on Google map and the location of the apartment allotted to us -indicated by blue dot). We also were confused as to how we were to find our apartment. Hence we asked those two ladies if the norm is for the guests to figure out a way by themselves. The lady told us the receptionist should have given us detailed instructions with pictures. We told her we did not receive any pictures. After this, we entered the apartment; we expected to see three beds available since we had paid for three guests. Instead, there were two beds and a sofa bed ( which was not prepared to sleep on). For two beds, the bedsheets and linen were just laid out on the bed as if in a hostel. We had to request linen and towel for the third guest. Isn’t it normal for hotels to arrange based on the number of people since they charge accordingly? We were unhappy & disappointed with the reception and check-in process, and rightfully so. At this point, we expressed our disappointment and wished to escalate this matter to authorities- such as the owner or *********** One lady claimed she was the owner and was upset with her receptionist. The Lady boss claimed that she would fire the receptionist. On this point, we explained to her our reasons for disappointment, which were fair. Her attitude appeared callous to our situation; she spoke in a rude tone and called us rude, which was uncalled for, knowing that we had been out in the 10 degrees Celsius temperature, raining weather, looking for our apartment for 45 mins because of lapses of her staff. There was NO