Résidence premium Les Terrasses d'Eos Pierre & Vacances

When we first arrived at the hotel, our first impressions weren't great, but this improved as the week went on. Check in was efficient, but we could see into the restaurant and noticed lots of glasses and plates all over the place that hadn't been cleaned away. It's just not a nice welcome. We actually didn't visit the bar/ restaurant our whole stay which is unusual for us, but I put this down to the first impression (and the fact it is really expensive). Then on arrival at the room, there just isn't a huge amount of storage. It's mostly small hanging space and then an odd shelf. The second bedroom literally just has one small hanging space wardrobe which would have been a problem if we were all adults sharing. The mattresses were very firm, but I can confirm the sofa is very comfy for sleeping if you struggle with firm beds! You could also hear a lot of outside noise which was mainly people clearing the paths and roads in the night. This might all sound negative, but it was generally clean and the apartment worked well for us as a family of 4 once we got over the lack of storage. Access from the ski runs into the hotel was brilliant and we were close to the ski lockers which was nice. It was generally easy to get around but annoying when Gerats chair lift broke down as it's much harder getting back with skis then as you are reliant on the buses or a bit of a walk. The main selling point for this hotel though is the incredible views. Simply breathtaking. The pool was also lovely with the views too. We have booked to go back in the summer to explore the mountains without snow, so despite the negatives it wouldn't stop me from recommending but just go prepared!

Considering this is 5 star it definitely doesn’t feel like it. The rooms are filthy, not enough towels, radiators leaking, shower fittings broken and curtains hanging off the rails. Someone needs to go in and check everything in these rooms because it appeared no one had inspected the rooms for a significant period of time

Superb hotel with pleasant staff and great facilities. The free shuttle into town, especially, is a life saver! The daily fresh bread order is great. Swimming pool and jacuzzi services are enjoyable, and there is a Spa grocery store very nearby for a few essentials.

Fantastic second stay, myself and my sister have just spent our second year at this hotel and it’s fantastic, very clean, tidy, warm and well equipped. There is a breakfast order system the night before for next day perfect for a croissant and baguette to take up the slopes. The outdoor pool, sauna and steam room is great however gets busy quickly but fantastic after a tough ski session. (I recommend sitting in the sauna till you need to cold plunge to the outdoor pool). There are two supermarkets in walking distance and a few ski shops. Ski in and ski out is fantastic great for beginners as well was last year. If you don’t want to do a ski in and out there is a great free shuttle bus in and out which runs every 15 mins and takes you into the forum. Cannot recommend enough.

Great comfy apartments. Compact kitchen. One double bedroom & sofabed this time, but we've had two bedrooms & sofabed in the past. This was our 3rd visit. Try and get a room with a valley view - and a top floor with high ceilings if you can! Ski in & out - so convenient. Pool, spa and gym are fantastic for relaxing - but can get busy at peak times. Alpine looking residence and very different to the concrete blocks in Flaine centre. 10 min walk down or free mnibus transfer available - and within 4 mins of a phonecall, they would come and pick you up. Milk, bread, all essentials etc from Spar mini market in Helios (5min walk). Would definately recommend.

Travelled as a party of 5. One couple and a family of 3. First ski holiday for us but the family have had multiple skiing holidays. Having no experience of a ski holiday we had no idea what to expect. Read many mixed reviews of this hotel however we have absolutely no complaints. We travelled with Sunweb and everything went as planned. The hotel itself was great. We had a Mountain View apartment on floor -2. 2 bedrooms, 2 bathrooms, sofa bed in living area, kitchenette and dining area. Plenty of storage and a lovely wee balcony too. We were also at the end of the corridor right by a fire exit that you could access with your room key to go in and out of. We didn’t have to traipse through the whole hotel and felt like we had our own private entrance. Ski in ski out was great with heated locker room on floor 3. We would order breakfast from the bakery, get organised for the day, head to the locker room and we were off. Great hot tub, steam room and jacuzzi to relax in after a days skiing. Personally we found the pool on the cold side, but we’re just being soft….we were surrounded by snow! The room had everything you would ever need. It was clean, warm and comfortable. Flaine had everything we needed. Supermarkets, shops and some great places to eat! Chez Daniel, Les Cimes, Le Bistro F and The Social being our favourites. From a first timers point of view…..visit Flaine and stay here!