Tu alojamiento en Fayetteville

I need to start off by saying Farrah displays everything an organization is looking for when it comes to customer service! She is polite, empathetic, and was truly a joy to encounter when we arrived at 3:30a. My rating could have been given for her alone, but it isn’t, my great experience didn’t stop there. Every individual we encountered greeted us, was so polite, and professional. The facility was clean, truly a wonderful place to stop or stay. I want to be clear, I gave an excellent rating not because all was perfect, I actually did not get my confirmed connecting rooms, but excellent and flawless are not the same thing. The way the staff handled the error and communicated with me showed they cared, she went above and beyond in her efforts to accommodate me and my family, and that’s excellent service. Thank you Homewood Suites of Fayetteville, you made an impression on my family and I, you represented yourselves, organization, and your city well!

El hotel es un hotel muy agradable y la habitación es agradable. Todo estaba limpio y el personal era muy amable. El único problema que encontré fue las paredes finas porque podía oír gente alrededor de mí. En general, aunque fue una buena estancia.

We stayed at this hotel overnight with friends. After arriving at 10pm on an 18 degree night, the room was 57 degrees when they walked in! They called the front desk who didn’t seem to care and told them Housekeeping leaves it that way and they will just have to wait, it will warm up soon. They called back after 20 minutes after the temperature wasn’t budging much and got a similar uncaring response. They pushed to change rooms and found the same thing in the new room. They waited for over 90 minutes for the room to warm up enough to shower. So much for arriving, relaxing and going to sleep! Had 1 of the 3 front desk people on duty shown even the slightest empathy with the situation, it might have made a difference, but they said it was hotel policy to keep the rooms that cold and there was nothing they can do. I get trying to save energy, but if you check in with your arrival time on the Hilton app hours in advance, can’t 1 of the 3 people at the desk do the right thing and turn the heat on? Clearly, a hotel to avoid!

I spent 3 nights at this hotel. The first 2 nights were great. The front desk clerk, Lakreisha, was exceptional. I was in town for a death in my family, so I needed the kindness and friendliness. On the morning that I checked out, there was an issue with my reservation because my confirmation email had me checking out the following day, so this is where my things went downhill. I called the front desk to discuss the mishap, and I spoke with the assistant manager, Amanda Hostler. As we went over my bill, I began questioning the issue, she became irritated and started talking over top of me, and when I asked her not to, she began laughing at me. I asked for the general manager, and she said that he was off and that she was managing the hotel for the day. I asked her why she was being rude and mean to me, and she laughed and hung up the phone. I am a Marriott Gold Member and was appalled by this woman's behavior. First of all, how could such a reputable company hire someone who treats their customers poorly, and to make matters worse, she is in management. Back to my story, I immediately went down to the front desk, in my pajamas, and surprisingly, she was on the phone with Justin Durrance, the General Manager. I asked her, why did you hang up the phone on me. She said because you were being rude. I was floored. I could not believe that she was gaslighting me. I asked to speak to Justin since he was already on the phone. I got on the phone and told him everything that had transpired. The very first thing he says when he responded is, ”this is my day off and I'm driving around in my car, and you're calling me on my day off”. I said, ”Excuse me, can I say something”. He abruptly says, ”I let you talk, and now your cutting me off”. I immediately got quiet while thinking to myself, wait a minute, I said excuse me, I'm not being rude, so I continued to stay quiet while he talked. He told me that he heard me in the background while he was on the phone and he heard her as well...so here is the kicker, he ends with saying, ”I back my employees.” No apologies, just ”I back my employees”. I told him, I never called you on your day off or even asked her to call you. I only asked to speak to you because you were already on the phone. I also told him, he should never tell a customer that he back his employees, even if he felt that way, he should never ever say that to a guest. I'm old school, whatever happened to, the customer is always right. Wowwwww! It all made sense to me. Her behavior matched his behavior. This is why she was probably hired, and Justin probably trained her. As far as I'm concerned, they both should be either fired or demoted, and retrained if they stay. This is my first time in Fayetteville, and I am here for a death in my family. I am so disappointed in my experience. I hope senior management sees this review, and do an investigation by looking at the cameras. Marriott is doing a disservice to themselves b

Mount Rose Hotel was highly recommended on TripAdvisor. It was located very convenient to the crown complex which we watched a concert at. On arrival we were checked in promptly. Staff was courteous. The room was located on the first floor. This hotel appears to be a previous chain hotel, which was repurposed and a family owned hotel, and it was done very nicely. There are some updates to the rooms which appeared very nice. We were provided with towels. There is a hairdryer available as well. The bed is very springy. Pillows are about the same as any other hotel you would stay at. We would stay here again, as prices were very reasonable.

El hotel está situado en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de Cada empleado que conocimos fue bienvenido, amable y cortesía. Las habitaciones fueron limpias y cómodas. Me encantó el amplio baño con la cabeza de la ducha de agua. Mi marido ha estado en un Hotel Embassy Suite varias veces, pero éste fue mi primer lugar. En el hotel, el hotel está muy bien, pero no hay nada que pueda hacer.

Great staff, so exceedingly helpful and kind. I was traveling just me and my 15 month old due to a death in the family. We got in late and the two gentlemen working helped be get my bags upstairs and check in without waking up the baby. So, so thankful for your help! The room was impressively clean. The king room had space to set up a pack n play and still have some room for her to toddle around.