Usuario invitado
15 de abril de 2025
Trip.com refused to refund my money for making a mistake on the booking date. I needed my booking for Sunday, I accidently booked it for Monday. They would not change my date for Sunday nor would they refund me my money even though they knew we would not use the reservation on Monday. Keeping my money was more important than helping us move the reservation from Monday to Sunday. I had to pay again. Trip.com could care less about their long term clients. Very disappointed and surprised at the lack of professionalism.
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