Premier Inn Farnborough West (Southwood)

Stayed for two nights during the hot weather. The room was unbearable as there was no aircon, just a couple of hand fans which just pushed around hot air. On the second night we actually went and slept in the car for a few hours as it was actually cooler than the room. However, that said, Charlotte, the receptionist, could not do enough for us; she was very friendly and kind and could not apologise enough for the non-existent wifi and lack of air conditioning - all clearly nothing to do with her at all. Lovely young lady and an asset to your hotel. Wifi was non existent, as already mentioned, as was the phone signal, so that was fun. The room itself was basic but ok for our needs, decent shower, bath, etc. Monkey Puzzle pub was great, lovely staff and a nice large garden to enjoy your ice cold beer. Food was OK for a pub chain - ping food - reasonably priced for what we got. Sort yourselves out, Premiere Inn, it’s 2025 and you should have decent FREE wifi for your guests as well as air conditioning… all this climate change and stuff we’re constantly told about… 🙄

Charlotte was very helpful and accommodating in changing my room. I was staying for a week and wanted to make my stay comfortable as I was on business. Staff are very nice in the brewers fayre as well.

Dated and tired. It wasn't unclean, but by the very nature of how old it is it didn't feel top notch. Damp in the bathroom, which itself felt incredibly basic, shower over the bath tub. Two fans in the room to compensate for the air con being out of order, this wasn't advised to me at check in. Fire alarm went off at 6.45am, no acknowledgement or apology given