Hoteles en Farmington Hills con Piscina

El hotel está muy bien, pero el hotel es absolutamente desagradable. Especialmente la piscina. El personal estaba bien en general, pero la limpieza del hotel necesita ser abordada. Cuestiones: 1) El pelo en todas partes. Ducha = pelo, piso = pelo, cama = pelo, Kurig = pelo. Sólo gross! 2) La zona de la piscina es desagradable. La superficie de la piscina no es apropiada y demasiado liso. El pelo y la basura en todas partes. La basura en la piscina. La piscina está roto. ¡El agua de la piscina estaba oscura y los tubos calientes tenían piezas de molino flotando en ellos. No entiendo cómo el condado no ha cerrado esta piscina. ¡Fue horrible! El día siguiente fue el mismo; no hay limpieza de la zona de piscina de noche. 3) No hay nada. 4) El restaurante está cerrado. Nunca volveré. Por favor limpia este lugar o al menos cerrar la piscina. Puede verse en el exterior como un Holiday Inn, Pero me quedé en mejores Econo Lodges.

We are staying as a group at this hotel. The only room types they said they had available was a king bed and a pull out sleeper sofa. I have stayed at the courtyard a few times and I called the hotel directly and said my 15 year old was and 8 year would they fit . I told them my son as over 6 foot tall. The front desk said yes. It accommodates two in this bed type. The Marriott web site for the past two months said there were two double beds available but the hotel still refused to release the room types. When I went to check in I again asked if there were two beds snd they said no. I checked again on Friday and still they says no two beds available . Even though though the direct Marriott site said they are available to book. I then advised them to cancel my room and I would rebook the room type and the manager said should could only give me one king bed. I advised her the web site did not say best available it let me choose a king or two doubles. I advised they would have to walk us to another hotel for two rooms, she said she would refuse since they had a room available with a king bed. I spoke to both Chelsea and Rebecca the front desk manager and assistant manager at the hotel, I would not recommend this hotel for a family of four. The single pullout is s chair and would probably work for anyone under 5. The front desk management lied directly to our faces that there wasn’t two bed rooms available.

La habitación era muy buena, pero no se podía encontrar en el hotel. Así que me bajé la mañana siguiente para comprobar realmente, pero allí me conocí a Bianca ...I supongo que el Coordinador de Ventas.. era un epitoma de la prestación de servicios que es sinónimo de la marca Marriott en general y de esta ubicación en particular. Me hizo sentir valor como miembro de la Titanium Elite y cómo mi negocio se valora, me convenció de quedarme mi último día cambiando mi habitación (igual tipo de cambio y mejor tipo). Así, yo convencí a la propiedad de que podía entrenar a su personal para ser más empatético al sufrimiento de sus huéspedes, especialmente sus huéspedes de élite, de modo que no pierdan algún cliente.

I spent four weeks here at the Residence Inn in Farmington Hills, from September 26. 2022 to October 22, 2022. Overall the room was comfortable, the queen sized bed was comfortable, did like the kitchen area where I can head out to Kroger and Heartland Markets to buy groceries instead of relying of going out to restaurants every day. Was able to use the desk area to setup my workspace where I was able to do some work. Utilized both the fitness centers (didn't anticipate I was doing my workouts using the treadmill four days per week! Plus utilized the weights in my workouts) as well as the laundry facilities once per week (NOTE: Bring quarters to use the laundry facilities, it's $1.75 to use the washer and $1.50 to use the dryer. You could get quarters from the front desk or get rolls of quarters at the Chase bank that's across the street) They do have a 'Market' where you can buy bottled water and snacks, however it's more cost effective to just go to the Heartland Market that's nearby to buy such items. Only one negative - the frequency on my room being cleaned by housekeeping. Granted I was working in my suite during the regular work week, however housekeeping only cleaned my room once on Saturday (in which the replaced the bedsheets, towels and cleaned out the garbage cans) during the four weeks I was there. When I brought this to the attention to the front desk I was told housekeeping will come clean my room, however when I came back after being out for several hours they only emptied the garbage cans and replaced the towels. Parking was no issue - parking is free and is outside in front and in the back of the hotel. I did observe that some people were parking their cars at the nearby Holiday Inn or Courtyard by Marriott. Would I come back to the Residence Inn for another long stay...yes...it was nice experience 'living' in Farmington Hills, Michigan in a nice suite.

The rooms are large, serviceable and fairly clean. Desk staff were very nice and did their best to help. But, often there was no one at the desk so I had to wait or look around for someone when I needed something. Nearly every time I passed the desk it seemed a customer was looking around for a person to help them. Our family group had six rooms total and in at least four of them, there was something broken. The window shade in two rooms, the telephone cord in another, and the lock on the door in a fourth. This caused a major problem because when my cousin and his six-year-old daughter went back to their room after an afternoon swim, they could not get in. Apparently, the battery that made the lock work had died and no one present at the hotel knew how to fix it. We were expected at a restaurant for dinner and the little girl was in her bathing suit. The manager (he might also be the owner - not sure) was unable to get the door open and the maintenance person was not nearby. We waited as long as we could, an hour or more, but finally had to go to a store to buy new clothes for the six-year-old so we could take her to the restaurant. My cousin had to spend money to buy new clothes that his daughter did not need. I explained this to the manager the next day and strongly suggested he offer my cousin some type of compensation. The manager said he'd discuss it with my cousin. He did not and when my cousin received his bill, it was for the full original amount - no break at all, not even for the cost of the clothes. Very unlcassy. Very poor customer service. Other things in the hotel were also broken such as the pancake-making machine at breakfast. It remained broken for the three days of our stay. If you'd like items such as the shades in your room to work and you want to be able to count on accessing your room and your things when you need to, my recommendation is stay elsewhere.

Nota: Este es un retraso, la estancia fue antes de la pandemia. Me quedé aquí por unos meses para un proyecto. Este hotel está destinado a ser para estancias de noche mientras estás en la carretera - no para una estancia de más tiempo. Es justo a una estación de gas y la autopista. Está cerca de unas cuantas cadenas de comida rápida y un supermercado, sin embargo. El desayuno es el mismo cada día, y las habitaciones estaban así, un poco fechada. La habitación de la habitación es muy agradable, pero la habitación de la habitación es muy buena.

El espacio de la casa es grande, el desayuno es bueno