MainStay Suites Detroit Farmington Hills

I saw the pictures on internet then we booked at the front desk wow this place was a trash hole, the pictures were a scam this place then somehow lost are info after 2 min in the room, are card has not been refunded it has been 18 days. The General Manager was extremely rude and walked away because she walked outside picked a cigarette off the ground and started to smoke it. Please look at the room first, this was very bad experience by far.

Manager Chelsea Morton need to be fired. I stayed in mainstay suits for three months, it was terrible what she did to me and to my daughter . So rude, arrogant and unprofessional. I do not recommend this hotel until Chelsea Morton keep being there. She treated me so disrespectful. Please never never go anywhere where this person exists. She is dangerous. Please be care full as a guest there because if she don’t like you she will ask her staff to lie on you and she will lie to the cops to check you out immediately without pay you back at the day they kick you out with no reason as it happens to me. She will ask you to sign the paper you got refunded but it’s not! You will be out of the hotel and you will need to wait 7 days until money come back to your account… maybe! I didn’t received yet. They kick me out with no reason, I couldn’t even complete the rest 5 days I pay for. I was shocked . The police told me that manager Chelsea have all the rights to check me out because she is the manager. I asked but what’s the reason? They told me she don’t need reason ., she is a manager so she have the rights to check you out no need a reason. I said : but I paid and I still have a week … anyway they told me she have a right to kick me out if she wants. Later on while we packing our baggage Chelsea and her supervisor housekeeper complained to the cops that I was trying to hit her face and many more lies . I asked them please check the camera but they refused. My daughter cried front of the police asking to check the camera because there is all truth…. if they check cameras they will see how Chelsea showing to me her middle finger and staying so close to my face and keep saying “ do you want try me?” She really tried her best to provoked me to hit her but I never never did and even my hard was down while she waving her hands to my face. No one checked camera and they just kick us out by the Chelsea lies. It is hard to believe but it happened to me and I warning you please to stay away from this hotel and any other hotels where Chelsea Morton is a manager

This place is so run down and worn out from outside in. And the internet is really slow; keeps disconnecting. It's in a major business area and the internet is dragging and I have to keep reconnecting. How am I supposed to conduct business? This hotel is literally located on a 'tech drive'. Chair--all worn and torn, No smoke detector. A screw was on the floor. Desk chair had white 'stuff' all over it. Isn't it normal to expect a shampoo/cond. and lotion in the bath? Just two shampoos. No b'fast at all. FYI.

Please dont make the mistake of being a guest at this hotel for reasons below: + The most arrogant, illmannered and pathetic hotel staff especially the current manager ( Chelsea Morton) and her boss Darmesh + The hotel looks alright from outside but the corridors and rooms have a strong stench that will settle in your belongings and is hard to deal with + The appliances are junk old, stale and not fit for use + General amenities sucks big time + They make many promises for room service but never show up + Common areas smell like trash gone bad more so because its unpicked and overflowing + Wash basins make you puke when you notice the gunk under the basin cap + Smoke smell from likely ****, crack and ********* especially in the rest rooms next doors on weekends and latenights + Police visits frequently, parking lot filled with their cars + Management asks guests to sign contracts with higher per night rate and if you dont agree they will threaten to call cops on you + Little to no privacy in rooms + Be prepared to stop at the front desk for re-keying every now and then Hope you take advantage of this review and find a place at around same price but much cleaner and professional people to speak to. *** AVOID THIS GHETTO. PERIOD ***

The previous three reviews for this property are all including all the misery that we are going through currently. They gave us the most noisiest room, the room had one thin sheet on the bed and no blanket or comforter, upon calling the front desk, we were told that there is no blankets available. They were not sold out, mind you. We tried to sleep with our jackets as our blankets but we could not. At 12:30 am, I walked to the front desk. Luckily, it was a different person who had started her shift at 11 pm that night, she got us moved to a better room and also gave us a fresh comforter. Today is the 2nd day of our 4 night stay. We are looking for dishes so that we can have our take out dinner. THERE ARE NO DISHES IN ANY OF THE CABINETS. Upon calling the front desk, the person by the name "MAYA" told me to come down so that I could pick up the plates, bowls and mugs. I also asked for fresh towels and was told by MAYA to bring the used ones down, I did just that. When I got to the front desk, I was handed 2 hand towels and 1 body towel. I was told there are no other body towels available. As far as the dishes, I was told they have no dishes available. I suggested please open up one of your unoccupied rooms and give me a towel and couple of dishes from that room and once again, I was told there are none available. Finally, I ended up taking to the GENERAL MANAGER CHELSEA MORTON and once again, it was like taking to a brick wall. The same line was being repeated over and over again, "We do not have anything available". I have called Choice Priviledges and hopefully, will get some kind of refund for this very, very lousy service. We have never experienced this type of lousy service at any other Choice Properties.

Checked in 1/23/2022 around 3pm. Girl at desk ignored me until I asked if that was where I check in. The reply was "just a minute" while she typed on her phone. She l had locked herself out of the computer system, called her boss on speakerphone and I stood there being ignored while her boss gave out the passcode and I could hear it. They're lucky I'm not a hacker. She finally got in the system and I finally got a room. I lugged everything up to the fourth floor only to get in the room and find there was no heat - the cover was off the heating unit and it was non-functional. I called down to the desk and no one answered. I lugged everything back downstairs and found the reason no one answered my call is because the same woman was now on her cellphone talking to her boyfriend. I had to interrupt her and ask she talk to her friend some other time. She then put her boyfriend on speakerphone and I got treated to him cursing away about some mutual acquaintance of theirs. Finally get another room only to discover there are no dishes, utensils, etc, in the room. Back to the front desk I went where the same woman was still on her cellphone. Told her I need some dishes etc, she stayed on the phone, unlocked a supply closet and told me to take what I needed. I pointed out the dishes in there had not been washed. The answer? She told me I could wash them in my room. I was given dirty used dishes and told to wash them myself. I get back in the room and find the tv remote has no batteries so doesn't work. The light above the bathroom sink is out and probably has been for a long time. The worst issue is the toilet - it doesn't flush during high water use times. Flushes great at 3AM, but at 4PM will barely work. If you have to use the loo, do it in the middle of the night. Other reviewers have noted bags of trash in the hall - can concur. There were multiple bags of trash at the end of the hallway and they were still there the next morning. That "grab and go" breakfast they advertise? That's a paper sack containing a mini muffin, mini bottle of water and a fruit cup. Plan on bringing your own breakfast or going out. Terrible experience. Won't go back.