Usuario invitado
29 de junio de 2023
I reserved two rooms, check-in was quick and professional….absolutely the best. Much loves to the front desk! When we got into our room, the temp was 80degrees (27 to my euro friends). I turned the AC on, unpacked…..went downstairs to un-stress from travel. After I went back up, the room was still 80….switching from 81, back to 80. My daughter who was in our other room, complained about it. I told her it sometimes takes a bit. She told me their room was 80, she turned on the AC to 72 and it kicked on immediately. She started looking at my AC controller, and realized that the filter needed to be changed. She went downstairs and asked for another room for me. The desk said they were booked solid, but would call the mgr, fast forward…..my daughter came back upstairs with new keys to my new room. Like I said, kudos to those peeps at the front desk! So friendly! They deserve a raise! Moved into the new room……noticed the shower was leaking……and there were black foot prints in the shower(with chunks of dirt)…… BUT! The second I turned the temp down to 72, it kicked in immediately! So dirt chunks in my shower, when I had my daughters room available. No big deal. We arrived on a Saturday, leaving on a Monday. So my only other issue was the trash. Thetrash, outside, in the lobby, on the floors that we had……were never emptied. Meaning, over-flowing. That second day…..it was really bad. We all work in customer service, so we actually started making jokes about it…..but it wasn’t good, and something I would never expect from a Marriott. They do have an awesome barista at their Starbucks in the lobby. My son said it was the best strawberry pancakes he has ever had.
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