Usuario invitado
2 de junio de 2024
Communication, Communication, and more Communication. Better signage on your shuttle. Currently you have only 1 magnet sign on the passenger front door. As a customer, I'm looking for signs. Second, communicate clearly where you'd like your customer to wait for you. Third, if you're going to be a while picking up you're going to be a while picking up your guess, take their cell phone number with you and call upon arrival. Telling your guess that you're the only one working (subsequently told the same by the GM) isn't the customer's responsibility. It's yours. Next, listen to valid concerns customers voice without getting defensive. I appreciate the apology of the driver. However, he (and the GM) not listening to my valid concerns that waiting 9 minutes shy of 2 hours to be picked up from the airport without getting defensive negated any apology thought to be sincere. Plus, walking off after I paused to listen to you while addressing my concerns, which the driver did, and starting to do other activities after pausing to listen to you, which the GM did, showed a lack of care and concern about me as a guest at your establishment. Furthermore, it made for a very awkward stay. As each communication for the subsequent days proved to be disingenuous. I tried to communicate concerns in person but was interrupted, dismissed, and ignored without acknowledgement, while being expected to understand internal issues of your day to day operation. If customer service and hospitality is cut then cut your pricing. Two hours waiting to be shuttled from airport is unacceptable.
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