St Falls Resort

Pretty happy with location and room was nice and clean with heated floors. Was upgraded to a two bedroom which was nice. Had a nice view of the mountains and the hot tub was nice on the balcony. Check in was quick and helped with our bags. Would have been nice to park closer to hotel but shuttle was close and got a close park to drop bags off. No complaints, had a really nice time and walked out the door to the lift and restaurants. Just a short walk to the windy point toboggan area aswell.

Cancelled within the free cancellation time and they won’t refund my $2200 for the one night. Seems like a dodgy hotel that’s going under especially with the lack of snow this year. Staff and said they’ll refund me every time I ring for last two months with no follow through

3 star service apartment with 5 star price tag. Terrible sound proof, can hear our neighbours conversations all the time and the noise downstairs. Our one bedroom spa apartment view was facing the carpark which is very disappointing and I booked 9 months ago! In terms of customer service, there was none. I asked them if they can please give me lift to spa up the road because I have an ACL knee injury from DAY 1 of my 7 days ski trip, I can see the hotel buggy just sitting at the front from my bedroom all day. They said its not for guest, only for the staff. I asked them I have been sitting in the apartment for the last 5 days just hoping to do something to make myself feel better but the response from them was cold , hard: 'no, sorry we cant help u.' This is not a 5 star hotel service for sure.

Spectacular location - ski in ski out. Everything within close range, shops, restaurants, shuttle buses etc. apartment comfortably sleep 6. Kitchen to cook. Beautiful jacuzzi overlooking the snow. Would 100% would stay again. Locked cages made available for skis and snowboards.