Tropical Lagoon Resort

I am appalled by this hotel. First the positive: the hotel is immersed in nature. You get a morning view of the rainforest from your private balcony, and it overlooks the blue lagoon. It is breathtaking. However I had a terrible experience. First of all, the website says there is a restaurant and a bar. However when I arrived at 9 pm, and asked where I could get some dinner, I was told I had to go back to town. I never saw any bar or restaurant in the resort and was never advised that they were closed at the time of my booking. There aren’t any bars or restaurants at a walking distance. Going to town on a taxi costs about 50 dollars. We asked the taxi that had driven us there to take us back to buy a takeaway. We ate takeaway in our bedroom. Since we had to spend the evening in our room, I decided to have a shower and go to bed (I had spent the day on the beach). We didn’t have hot water so I quickly washed with cold water, as there isn’t a phone to call reception and to get to the night porter there’s a very steep slope. I got to bed and was cold but they had forgotten to give us a blanket so we put scarves on us to cover ourselves. I woke up at 6.30 and asked a member of staff if he could check why we didn’t have hot water. He said he will and disappeared. At 7.30 I saw the receptionist and reminded him about the water. He said they will check. I asked to please do it before breakfast because I had a tour booked and needed to get ready. At 8 they came to bring us the breakfast, pancakes, eggs and sachets of coffee. We didn’t have cutlery, mugs or a kettle to make coffee. I asked if they could bring those things and asked about the hot water. They said they will check. At 8.15 they brought cutlery and mugs. I asked about the hot water, they said they will check. We sat down to eat and they came to tell us that we had to be moved to another room. We threw all our stuff into our bags and were shown another room, without bedding, towels and that hadn’t been cleaned. There were dead cockroaches on the floor. We tried to eat our breakfast but it had gone all cold and soggy and we still didn’t have a kettle, so no coffee. I asked a member of staff to please see we’re not charged for the breakfast, since we hadn’t been able to eat it, because of all the trouble they caused. However I needed to leave for the tour, so I ran back to the old room, picked up the towels, had a shower and left, leaving all our stuff without being able to lock the door because we hadn’t been given a key. On the way out I told the receptionist that the room was dirty, there were dead insects on the floor. He said “yes you wanted to have a shower. We will clean it later”. The next morning, while we were leaving the hotel, the receptionist said we must pay for breakfast. I said I had spoken to the staff member about not getting charged for something we hadn’t consumed. He said he wouldn’t let us leave the premises if we didn’t pay. I said I will pay by

Terrible place, unclean, unfriendly and very unhelpful staff, we weren't checked in just given a key we started in a room with no hot water and got moved to a dirty room littered with dead cockroachs, breakfast arrived without cutlery and when we asked for some it took 30 minutes to arrive so we got cold breakfast. No facilities were open no food available and no bar and beware anyone who doesn't have their own transport the hotel is in the middle of nowhere no places to eat or drink within reasonable walking distance and a 20 minute taxi drive to town and back will cost you around $80 I wouldn't recommend this hotel to anyone.

It was very beautiful in tropical lagoon every villa had a wonderful view, the beach their was BEAUTIFUL! The water is the blue, the bar was great overall I really enjoyed myself and the manager Mr Neville he was always there when I need to ask any question anything direction to go anywhere it was so beautiful and encourage everyone to go there for a vacation .

Tropical Lagoon Resort Google review summary 4.0 142 reviews 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ Reviews on other travel sites Reviews Search reviews sharla keddo 1/5 3 days ago on Google Let's start off by saying "DO NOT BOOK THIS HOTEL". Everything about it was garbage. I originally booked the Black Mango suit and ended up with what they called the plantain instead. In the plantain the wifi, and hot water does not work. That very night I arrived they were notified of that and nothing was done. The following morning we saw a gentleman whom I later learned was the owner son and he's the one pretty much running the place. Told him of the mistake and he guaranteed me that it would be fix upon my return as I was leaving for breakfast because the restaurant, bar and pool was closed and not working at all. Staffing: Staffs apparently shows up to work when the feel like it... which was 3pm in the evening so all morning the office was closed and know one to assist you with anything. Office staff go to the rooms with the cleaning staff and just sit on her phone in there when they're not both sitting around just gossiping. Only professional staff was Teneisha she was the only one trying to fix the damage and due to the fact that it was just one disappointment after the next it was almost impossible for her to fix it. She should be the one running this place and not the son he is just running his father's business into the ground. Teneisha guaranteed me a 50% refund which I have not received still. This place is not worth the money. . An Inn would've been a 5 star compare to this place. To the owner of this place it has potential but please do your self a favor and get staffs that shows up at work on time and have good people skills and shows professionalism 2. Get someone that as good business management skills and experience to over see your business. STILL WAITING ON MY REFUND.