TownePlace Suites Cincinnati Fairfield

Opened in 2020- still looks like it was brand new! Very nice, clean and big space rooms, quiet inside hotel. Breakfast was good- they even had oat milk which i love and the staff was nice. Unfortunately, there is a train track very close by that seems to have trains running throughout the night. There must have been at least 4 trains sounding their horns and woke me every time- even with a noise maker and ear plugs because it was so loud. My husband slept through it but my daughter and i did not. I really wanted to give a higher rating but the location and the fact that they don’t have sound proof windows is too much of a set back for me.

The Assistant General Manger was very rude and unprofessional and created a very hostile environment. Supposedly she became promoted to the General Manager on 01/09/2022 at this point she became very aggressive, hostile, and seemed to have some type of prejudice towards our household. We requested to speak to upper management a number of times and she refreused to let us speak to them. She attempted to put through 8 plus transactions on our credit-card unauthorized from the last Sunday thru the last Friday and several more on the Saturday and Sunday after we stayed. She wouldn't work with our attorney, bank, or pastor to resolve these issues and called the local sheriff to remove us while one of us was still clocked in still working and the other is fully disabled. She then turned off our room key and only one of us could leave the room at a time to load our car. We only had 3 hour's to remove our stuff that we had. We had planed on staying a month (plus) until our new apartment was ready. She lied about everything from the beginning. If she had been the one to greet us at the start we wouldn't have booked. She was against our blended marriage and etc. The rest of the team was awesome!

Hotel is clean, comfortable and staff friendly and accommodating. Nice breakfast choices. However there is a train nearby that blows its horn a couple times during the night around 12:30 and 2:00 AM. Very disruptive. The hotel can’t help this, so beware if you’re a light sleeper.

This location is great, as it close to Pappadeaux and Bugatti Restaurant. Jungle Jim grocery store is near and the Harley-Davidson store is close. Ask for a room away from the highway. The hotel was clean. The only downside was the rude manager that would never look up to talk to us!!