Carmel Forest by Isrotel Exclusive

I recently planned to purchase a gift for my friends – a SPA day at your hotel. However, my experience with your customer service was so disappointing that I ultimately decided not to proceed with the purchase. Furthermore, my friends and I are unlikely to visit your hotel in the future due to this experience. When I called to inquire about your SPA services, I was transferred between departments four times, and no one could provide clear answers to my questions. There was a noticeable lack of interest in presenting the hotel or its amenities. After spending 30 minutes being transferred back and forth between reception and the SPA department, I was finally advised to visit the website and figure it out myself. As someone who has traveled extensively and stayed in 4- and 5-star hotels, I must say that the level of service I experienced was far below expectations. It felt more like a 2-star service level. I strongly recommend that your hotel invests in staff training to ensure a higher standard of service, especially if you aim to maintain the reputation of a high-end establishment.

Great hotel excellent services and atmosphere. Food is delicious ... one of the best hotel. The swimming pool is great a wide green area evening intertaimement are nice rooms are very comfortable Spa is great .,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

We had heard such great reviews on this hotel . From the moment we walked in the service was terrible , check in staff are rude and there is total chaos at check in time . The rooms are old and outdated even though apparently you the hotel has had a renovation. I’m sure the room type we booked was not what we received . No lifeguard at the pool so you can’t go in and no service at the pool so you can’t even get a drink . We called to find out where the bomb shelter is last night and I’m still waiting for someone to come show me after 3 phone calls , the bomb shelter signs lead to a stairwell on the outside of the hotel. All in all not a great experience and won’t be back