Premier Inn Exmouth Seafront

I have just stood for 20 minutes unacknowledged and ignored at reception. Unable to access my room and needing the bathroom. The keycard wouldn’t work. Not even an apology from the receptionist disgusting having paid £163 room only plus £8.00 parking. I’m done with not sooo “premier inn”.

Awful beds, rock hard. Ridiculous parking charges. After working all day and not getting back until evening, I could not sleep due to the hard bed, my other colleague on the floor above had the same trouble. We both left early hours of the morning and drove 5 hours back home

A hotel with a great location for the town and the sea front, check in was easy and friendly and the room was clean with a very comfy bed. The only downside was the extra charge for parking when you stay at the hotel as the carpark is part of the hotel.

We come to Premier Inn Exmouth and each time is better than the last. The family rooms are great (if a little small); the beds and bathroom are first-class. Of course, we enjoy the Full English Breakfast which is always well-cooked and delicious, and we ate in the hotel restaurant in the evenings. Full marks to the staff, especially Liga and Ruby who were very helpful and attentive - Liga even remembered us from last year! A great place to take a break by the Devon seaside.

This hotel has been in disrepair for months and its exterior makes it look derelict. The town council has asked the management (Whitbread Gropu) to remedy the situation immediately before the tourist season starts but to no avail. The building is discolored, has bits missing and generally an affront to our town to have such a building in such a prominent position on our lovely seafront. The shear arrogance of this chain to maintain one of its hotels in this state is beyond believable. I will be telling all my friends and contacts to steer well clear and instead visit one of our locally run hotels or B&Bs. Sort your act out Premier!! The brochure picture is a far cry for the current state of play!

I notified reception immediately upon discovery that my bed was faulty. The right side was lower than the left, and the foot of the bed was higher than the head. The right side was also considerably worn compared to the left, meaning thr sleep surface was completely uneven. Reception didn't follow up, or put it right. I chased Reception who gave me a web address to complain to. I complained to this address where I received a reply saying as my room was an accessible room, I shouldn't expect the bed to be of the same quality as regular rooms. Essentially saying disabled people should expect lower quality.