Travelodge Exeter M5

Very nice staff and next to service station, convenient to stay if you drive a car

On arrival we were welcomed by friendly reception staff. Car registration taken to enable free parking. Our rooms were on the ground floor. They were warm and clean. The radiator had a thermostat that you could adjust to your requirements. The bed was comfortable and the linen very clean. There were extra pillows in the wardrobe. The bathroom had a bath and shower attachment. The towels white and fluffy. The bathroom was also clean. We had a good stay here and would use it again. It offers good value for money. The signage into the hotel could be better. A great place to stay if you are a rugby fan, just a short walk from sandy park.

One of the better Travelodge’s for Customer Service; all the Staff that I encountered here are friendly and helpful, but Shawn always go’s the extra mile and is excellent at using his initiative to creatively problem-solve and think on his feet whilst remaining calm and professional. For example; I recall an occasion when I had booked a Family room but on arrival there was a maintenance issue with it which couldn’t be helped,..however the hotel was full and only had a Standard Double room available as a substitute; so to save my disappointment - Shawn went to another part of the hotel & just picked up a spare bed with his bare hands and carried it into the last remaining ‘double’ room for me without batting an eyelid; which is something that very few other hotel employees would ever do off their own back and for no personal pay-off/ instant reward! (That was all while he appeared to be working alone at a very busy ‘checking in’ time too!) I sometimes stay with a friend who is disabled and has very obvious mental health issues which often attract a lot of obnoxious staring and rude/ ignorant comments, but Shawn and other employees at this hotel are always polite, patient and courteous towards us and treat us like regular human beings which makes all the difference to my disabled friends happiness during our stay.