Usuario invitado
20 de septiembre de 2022
Was in town for a family wedding and this was the hotel for guests. Being a Marriott was expecting a nice stay. We should have known from the reception from the front desk this was going to be a hotel we should not have chosen. Showed up around 10:45 pm, front desk was unoccupied and no notes or whereabouts of the clerk. I went behind the desk and even walked over to the back room, nothing. Another guest arrived and called the desk, the phone rang and rang until finally the clerk showed up. Seemed to be annoyed that we interrupted whatever they were doing. Very cold reception, not a hello, welcome or anything, just ID, phone number and handed us our room key. As we were staying for the wedding did not even get a reception bag, my wife had to ask for it. Again, very cold not even enjoy your stay and thanks for choosing us. This is why I prefer Hilton when I have a choice very friendly and always greet you with a smile. Obviously, Marriott skimps on customer service, not the first time I have dealt with cold clerks from them. Got to our room and had a very musty smell so we opened the window. Upon checking through the room, we found what looked like mold on the ceiling, a door for the dresser with no handle and a red stain of some sort on the rug. The tub/shower stall had extra hair still in it and the tub floor looked like it needed a good scrubbing. Since the hotel was full, we didn’t have much recourse. Reported the issues to the morning clerk and they said they would contact the engineer. Don't know if they ever came to the room but nothing changed before we checked out on Sunday. Overall, a very dated hotel who needs a facelift and a good cleaning. Overall a very subpar experience from this chain.
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