Brian E
10 de febrero de 2024
Warning......Do Not Stay Here!!! We booked an assessable room due to various medical needs. Disabilities are not always visible but I didn't expect the hotel to discriminate against us. Being unwell and having a medical issue while away is embarrassing not always something a person with a disability can control. Instead of being able to openly discuss our needs our stay was terminated. Instead of staying 9 nights we were told to leave after 6 with nowhere else to stay. There was no compassion shown, no respect given for a person with a disability. The manager, front of house and the housekeeper should be trained better, they have really handled this appallingly. To wash bed linen, towels etc is not a huge deal and any extra cleaning costs would have been paid. So, shame on you Comfort Suites Eugene. You handled us without respect and shown us absolutely no dignity.
Traducir