La Quinta Inn & Suites by Wyndham Philadelphia Airport

Checking in at the hotel I greeted the representative, (yes she had a line and taking calls and talking to housekeeping ) so I gave her a pass. I gave my name and said I’m checking in. She looked up and asked my name and Id and cc. I responded well it’s prepaid but here you go. Now disclaimer the 3rd party booking site does not state the hotel will charge a deposit. I also let her know I had my small dog. She let out a sigh like she had to extra work. (Side note the hotel is pet friendly) now the hotel website nor the 3rd party booking site DOES NOT mention anything about a NON-REFUNDABLE pet deposit. Now as a pet owner I’m always prepared for unexpected charges for him. But that should be listed because I would have stayed elsewhere because I normally don’t travel with him and my regular hotel in the PA area has a refund fee. So now on top of me paying a deposit for staying here and paying a pet deposit and pre-paying for hotel. I would have thought twice before booking this location. Especially after you can tell she changed our room. She put us in a bad one this one had mold bugs(roaches) and no hotel phone. Yes no phone I have included photos of the room of things that were found when we came in. Bottom line we stayed her before the brand change it was boarder line then but it was a quick turn a around but now I was hoping some the brand change it would be different NOPE same. The same inside just different name not pleased and did I mention I am a rewards card member and when I gave her my information she was like I will find someone time to add it and said next person Wow . I wasn’t expecting a hug or a cookie just more from somewhere I prebooked for myself and family. The photos at the bottom show the mold in the bathroom the lack of hotel phone in are room, if you zoom in to the picture the cord that’s where the roaches were (dead now ) and last was the dirty closet shelf.

周邊環境一般，酒店隔音不好，機場方便