ROBINSON ESQUINZO PLAYA

A truly wonderful private resort. The team of staff were extremely helpful and very courteous. Nothing was too much trouble. The location is superb with the beautiful beach accessible via a short 5 min walk. The grounds are stunning with beautifully kept flowers and trees. The views from our hotel room was simply gorgeous. The various pools are exceptionally with choice for all kinds of water activities. The food was of a very high quality and plenty of choice each day. The entertainment was great, although mainly in the German language. Everywhere in the resort is clean and possesses a unique charm. We will definitely come back again!!

The rooms have been due for refurbishment for a long time. But you know that when you book this place. You spend most of your time outside, so the rooms are not that important. Still they should have been refurbished 10 years ago and they are decaying more and more. Not even mentioning the ants crawling around everywhere… We have been here 4 times in the last 6 years. And what always made it for us was the food, the kids entertainment and the sport activities which always have been top class. Unfortunately, with the new management this has all gone bad: - Food: what used to be sashimi as the dinner special is now pita bread with beetroot from the can. They are just saving everywhere be it food, drinks. It is all just cheap now - Kids entertainment: our youngest son, who is 4 years old, was left alone for 1.5 hours in the „Roby Club“ because personnel was unexperienced and did not communicate - Sports: the cycling bikes are 20+ years old. Spinning classes become very difficult despite good instructors because the hardware is beyond repair For us, despite having been here 4 times, we will never go again. Defintetly not worth the money. There is much more bang for your buck in other hotels in the canaries.

We arrived to the warmest of welcomes from Bill, a expat front of house meeter greeter whose knowledge + affection for this hotel-and the island he has chosen as his home is infectious , we also had our first encounter with the bubbly receptionist Alina who we made a point of visiting on a daily basis simply for the joy of it As mentioned in other reviews yes the rooms are a little tired -and literally scuffed round the edges but the amazing housekeeping team ensure they are spotless (along with the rest of the hotel) The hotel grounds are stunning , and with the Robinson app the many events during the day are easy check on and to book (most are included -spa treatments and some craft events are at a charge) There a good gym , 3 pools + 2 bars The buffet meal options are fab with a wide range of options available ....there are 6 dining rooms , one restricted to over 16's, and one a open terrace -which is bookable on the app (although we at on it twice without having to) and yes in the main rooms most of the tables are sharing which is a lovely way to get to know other guests and teamsters (the hotel is their home and they eat with the guests) The evening events are fun , live bands , theatre shows , and a disco ...many themed with dress code suggestions listed on the app well in advance which the majority of people join in with from a Hawaii night to 90's neon !! and there’s a fun daily afternoon quiz Now to the thing most commented on ...yes it's a german company , it's primarily German guests, and the 'teamster' staff are nearly all german students (the service staff are locals) ...but guess what ....most of them speak English...And are more than happy to get to practice ! but yes-for those Brits hoping to make use of the childrens club, they may feel socially isolated ...or hopefully end the holiday with a new language skill , this is something that should be discussed but overall visiting a Robinson is a wonderful opportunity to get to practice german and the location language Our only issues were that our room (F block 305) was above the main route through the hotel-was noisy throughout the night , and that on a couple of occasions some of the staff were obviously sulking which is obviously not part of their job description . This unfortunately included the receptionist on duty when we left who seemed to have forgotten front of house training that last impressions matter to see clients off with a smile and warm comment And with this in mind , this is our second ‘Robinson’ experience …we although may not return to this one,we will look into others in the chain

I’m going to mention the vegan bit first because we are and that has to be forefront when booking holidays. We came last year and the vegan station for breakfast changed most days. This year it’s the same lukewarm breakfast every day. One of those is much too spicy for breakfast. Do not bother looking for a cooked breakfast as they don’t do tofu-egg or vegan sausages (yet they offer eggs every way). If you eat meat and eggs you have 40 choices for breakfast, if you’re vegan you have 4 (but nothing hot). Lunchtime there is an amazing curry at the vegan section with the same condiments each day. There is also a poke bowl option but you have to cover the floor for get all the options in the dish- but well worth it. The vegan desert has only one option- ever. No icecream, no sorbet, no vegan cream, no vegan custard. But also remember, if you want the cake, get it quick as they only put one out and it quickly disappears. Dinner time (last year offered 2 different vegan options, this year you only get the one!!!). There will be another type of vegan curry along similar lines to lunchtime. They have a lovely looking fresh pasta section but the bolognaise only ever offers meat, they do meat burgers with no variation. They could do so much more with just a little effort. It’s so frustrating when there is so much food about and so little choice for us. The alternative milks are out in the mornings for breakfast, but at lunch and dinner time they are in a tiny fridge at the front of the restaurant. They run out of soya milk regularly, so you have to ask and wait for someone to bring more to you. I gave up bothering today so used the almond milk but it had separated so couldn’t drink it. The hotel is well run, clean and tidy. Rooms cleaned daily. Robinson is a German company so everything is in German including all the leaflets, classes and signage. Pity the paperwork we were given wasn’t in English as that would have helped. They have a pool for children which is never used and a pool for swimming lengths in which is full of children playing. Because parents don’t go in the small pool, the children hardly go in. It’s a steep walk down to the beach but lovely once there to get in the sea. I thought this would have been one of our annual holidays but as the vegan options have actually diminished since last year, sadly this will be our last time here.

The venue is very spacious. They offer many great sports activities such as tennis, volleyball, table tennis etc. the facilities are in great shape! The food is good. I would recommend this place specially for families.

Perfect service! Felt like we were coming home! Beautiful view from the room. Great food choice for vegetarians and vegans also. The gym has everything an athlete needs. We watched two evening shows and both of them were great, just the right length and very entertaining.

IMPORTANT TO READ BEFORE YOU BOOK. This hotel was chosen on the back of advice from a TUI in store travel agent. I was looking for a holiday to recover from a bad 6 months and was seeking total relaxation and solitude if I needed it . I was extremely shocked and disappointed to find on arrival that I had basically been dropped into what is essentially a German hotel. 98% of the guests at my time of visiting were Germans (they were as surprised to see me there as I was in staying there - but possibly not as distraught!! The TUI reps visiting the hotel could not believe that I had been advised to go to this hotel as they say it is widely known throughout TUI that the Robinson chain of hotels etc worldwide are really for the Germans). The signage was all in German - instructions and information - shows and entertainment were all in German. A lot of the main dishes in the buffet restaurant were in German and they could not easily translate what the meat or flavourings were when I asked as they were served by German's or Spanish people who knew mainly snippets of German rather than English. The management structure was German. I missed out on several dining experiences as I did not see they were going on as I could not read the advertisements. Yes, a lot of Germans have a very good command of the English language but are not always inclined to use it entertaining one of the only English guests staying. There were a few extremely friendly ones. In addition to this they have a particular "concept" for dining whereby most tables are laid for 8 people. This is quite a squash when all seated and of course that meant I was then forced to be spending every meal time in complete silence being ignored or trying to make small talk with Germans. To be honest it was their holiday also so they should not be forced to be speaking in English for my sake. There were very few smaller tables (if they were they were in amongst the family dining which quite frankly was like feeding time at the zoo I asked if I could reserve a small table somewhere but you are only able to reserve tables if you buy their more expensive wine! It did not matter one bit how uncomfortable I was, they would not budge. The hotel on my arrival misplaced my luggage for up to 2 hours - I will not detail in full the conversations I had with German managers regarding how this was handled and how they did not seem to value me as a guest when I complained - in short they were very defensive and rude. Don't get me on the manner of the Guest Services manager when I was talking to her; looking past me interacting facially with other guests during our conversation and then breaking into German to speak with the rep about the situation when her English was perfectly fine and therefore precluded me from the discussion which was so rude. They had offered a (half) bottle of wine which I declined as I was all inclusive and had all the wine I needed and I also declined the offer of one of t