Terezas Hotel

Just returned from our second stay, and unfortunately we won’t be back. We are a couple, mid-fifties, who have travelled a lot, and know from experience the hospitality industry is very hard and often unappreciated- so with that said we like to make an effort to be friendly and fair with staff we come across. This year, we noticed a big difference in service. All the other recent reviews note obvious plus’s - very clean hotel / decent stylish rooms / pool loungers comfortable / nice relaxing atmosphere/ pool spotless clean / 15mins away from the main strip / 5 mins from the better restaurants (The 50/50, Family, Meraki ) & Handy supermarket across the street. So I won’t go into same detail again there - in general we’d agree. (Pool gets deep very quickly mind you) Not sure we’d agree with 4* - but that’s just our opinion. I’m sure there’s a criteria they meet. The new addition rooms are lovely. This time we were overlooking the carpark, room fine, shower very poor pressure,shower head clogged so spray direction was basically ’everywhere’ , no hairdryer, air con was good but kept going off at intervals, which we reported. After follow up call (it was 30degrees!) reception girl came and showed us a knack to get it back on but assured us it would be fixed. Fine for a day or two but began happening again, reported it but to no avail. We just put up with using the ‘trick’ with the sliding door for the rest of our stay. Power cuts on arrival were unfortunate, and couple of times over next day or two (obv not hotels fault) but would have expected a generator at least - in a 4* hotel? Especially when water for showers /loo’s stopped working. We were without power from arrival at 3.30 until midnight. Other hotels could operate? The breakfast is poor quality but, as we only ventured down the odd day, it was sufficient for us. Worst juice & coffee I ever had though. Lunch menus ok, although ‘Greek’ offers weren’t good, omelettes were decent, didn’t bother having dinner there. Minimum entertainment but again that suited us- so just to note. Greek night we did last year so didn’t bother this year, not our thing really. But back to the service. The owners really need to lead by example in being welcoming to guests in our opinion. It’s a small enough front of house team, and as I said we know it’s hard work, but c’mon a SMILE wouldn’t go amiss? The lovely lady who cleaned around the pool area made the MOST effort, always saying a friendly hello. As others have mentioned Gia was helpful and pleasant, Angelos the same. Vasilli could be an undertaker..zero customer service skills and bordering rude on occasions. The lady owner floats about (mostly barely acknowledging guests) and I’ve seen her speak very rudely to her staff often in front of guests - a big no no for me. The male owner picks and chooses when he wants to interact with guests. Left standing at the bar on couple of occasions while he finished his phone call etc. We watched all their interactions w

We stayed here after a weeks cruise. We had a swim up room in Terezas 2. The hotel is really nice and modern and our room was lovely, spacious and clean. Could have just done with a little more storage space. Room was cleaned 6/7 days. Towels weren't changed everyday. We ran out of loo roll and I had to ask at reception for more which never arrived. I finally went and found a cleaner who gave me 2 rolls! That's said the cleaners were the friendliest of all the staff here. They would always say hello, unfortunately this can't be said for other staff members, especially the man serving behind the bar. He was rude and obnoxious. We went to the greek night and went to get a drink at the bar but he shouted at us to get away from the bar and someone would come and take our order...fair enough but the girl waitressing single handed was rushed off her feet. I've never met such a rude man as he was. Tereza walked around daily looking down her nose at us all, she really should appreciate her guests and try and interact with them. Ive been to many Greek islands and it's the hospitality that always draws ne back. Terezas unfortunately had no Greek charm. I felt like we were a hindrance to all staff apart from the cleaners and the lovely girl and guy who served at breakfast time. Our swim up room in Terezas 2 was nice. I was a little miffed as was assured the pool was exclusively for the 6 ground floor rooms only yet other guests from upstairs were using the pool. Bit disappointed that I had paid extra for a swim up pool that benefited others. Shower in the room flooded every day. Not a huge problem but maybe a mop could have e been provided. (I've seen mops in other rooms before now) Kettle and 2 mugs in room so take some tea or coffee. Hairdryer and iron in the room. Breakfast was basic but in my opinion needs to be moved to a bigger area it was far too cramped an area for people to help themselves. Coffee was dire as was the orange juice. Greek yogurt however was amazing! Sidari strip is about a 10 minute walk away as is the beach. Would I return to Terezas? Unfortunately not. The bad points outweigh the good ones. Total lack of customer service. This is a shame as the hotel could be amazing!

Hotel was full of wasps. Very uncomfortable when trying to eat and not swallow a wasp. Pool was cold, staff were not friendly, sometimes rude. Beds were very uncomfortable, very hard. Shower water was never hot. Sun lounger cushions were always damp or very wet, depended on which side of the pool. Pool table was old and well worn.

We were here in August and this place is absolutely fantastic. All staff are amazing and always helpful and always welcoming with a smile. The whole place is absolutely spotless and just a perfect holiday, the location is brilliant too. Our holiday was 10/10 and without a doubt we’ll be back very soon. It was also enjoyable as all the other guests were great their didn’t seem to be any ****** misbehaving or being selfish/ignorant. Well done to everyone.