You and the Sea

My girlfriend booked a holiday for us in this Hotel. Our experience was extremely disappointing. After arriving to the reception we waited at the reception about 20 min. till the staff (so incompetent) found a room for us because they sold the room we booked and we were told we’re gonna get upgraded room . While waiting for our room cca 20 min. my girlfriend pick up a coffee a water from the restaurant. After 20 min. we finally went to the room through the garage (surprise) unbelievable. ☝️ Nobody even asked my girlfriend to help her with a tray and the two coffees and water she bought in the restaurant. We got to the room but that was not the room we booked. We were surprised and disappointed. After long way we were tired and hungry so we went to the restaurant in the hotel and talked what we do with the situation. We went to the reception and complained and wanted to talk to the manager. The manager was not there we were told that the manager is coming tomorrow (next day) around 9.00. So we slept (actually we couldn’t sleep after all this crap) and we found another problem in the room was a mould and the room smelt like a mould also in the bathroom. After sleepless night. We went to have a breakfast and what I saw I thought I was dreaming there was a hole in the swimming pool I could not believe my eyes ‍♂️ After breakfast we went to talk to the manager. She said that she would find a solution. After cca. 1 hour she wrote us that they got ready another room for us. We checked the room but they didn’t even offered us better price after all this crap so we decided not to stay and we found something else. (They just didn’t charged us our sleepless night Sooo nice!!!) I also cancelled my surf lessons because we found cheaper in the village. They just want to profit from everything and from the guests, too. Attention!!! IT IS A FAMILY HOTEL. If you want to have a rest FORGET IT. THEY DIDN’T TELL US!!! P.S. WE STILL DON’T UNDERSTAND WHY THIS PLACE IS SO EXPENSIVE. IT’S NOT WORTH THE PRICE!!!

We have just returned from 5 blissful days. We were fortunate to be upgraded to a fantastic apartment -it was spotless and huge. Comfy beds, quiet and wonderful house keeping. The hotel itself is located really well. We made good use of the indoor pool and occasionally braved the outdoor pool. Food was great. It takes some getting used to having contact via what’s app - but actually much quicker and easier. We enjoyed surf lessons, amazing beaches etc. The town is a short walk away and we had excellent food and service in all the restaurants. My only suggestions to improve would be - a large apartments has multiple terraces/balconies. 2 large - but only one is furnished meaning you don’t really get the benefit unless you want to stand. And for other visitors - we had not realised it gets cold at night so take layers!