L'Albereta Relais & Chateaux

Great

Tutto meraviglioso grazie

The Albereta Relais & Châteaux has the potential to be a truly special destination. The grounds are undeniably beautiful—lush, serene, and perfect for a quiet retreat. However, a luxury resort must get the basics right, and unfortunately, our experience fell well short of expectations. Our room, while charming at first glance, had cleanliness issues that are simply unacceptable at this price point. Most notably, the bathroom had visible mold—something you would not expect even at a mid-range hotel, let alone at a resort charging over $1,200 per night. Service was another letdown. While some staff members were professional and welcoming, we encountered a waiter whose behavior could only be described as rude. When you're paying for a premium experience, hospitality should feel effortless—not strained or dismissive. The sad truth is, if management addressed the room maintenance and invested in proper staff training, this could be a wonderful destination. But until then, I would recommend spending your money elsewhere. For now, The Albereta offers 5-star pricing without delivering 5-star standards.

There was a very wonderful garden, very well equipped house, well what you expect from a 5star rated house: extremely nice and helpful staff, except the people from reception, really a huge disappointment. these two not even took note from our very polite complaint that the bar music was at disco level, we were not informed ahead about party noice like in all other good hotels, so could not act before and woke our baby up which than was crying for hours. very strange at this level

Excellent in every way from the porters with their golf buggies, the informative and helpful reception team, great range of restaurants and wonderful spa and other facilities. The location allows for arrival at various local airports and easy access to Lake Iseo and the surrounding wine estates

We will come again. All restaurants we‘ve visited offered great food aswell for vegetarians and service.