L'Albereta Relais & Chateaux

Great

Tutto meraviglioso grazie

Went to L'Alebereta with my son for 2 wonderful days, and can strongly recommend this hotel. Beautifully situated in the Italian countryside, just a few kilometers away from Lago d'Iseo. The hotel is a stunning 19th-century building with a ton of charm and elegance. The new wings and additions to the hotel have been done elegantly to blend in with the older original part. Whilst there, I would recommend going to Iseo or Sulzano, taking the ferry over to Mount Isola and rent bikes for the ca. 9km roundtrip of the island. The hotel staff were attentive and polite in a very non-intrusive manner. They made us feel very welcome and a "part of the family". Special thanks to Roberta Pogliani, the guest relations manager, for organising our entire trip, as well as taking such good care of us at the hotel itself. The efforts of the owner family, Moretti, are truly commendable. They have transformed the old house into a place of beauty and excellence, as well as the local vineyard and the restaurants at the hotel and in the village. Their passion for quality and attention to detail is evident in every detail of this place.

The Albereta Relais & Châteaux has the potential to be a truly special destination. The grounds are undeniably beautiful—lush, serene, and perfect for a quiet retreat. However, a luxury resort must get the basics right, and unfortunately, our experience fell well short of expectations. Our room, while charming at first glance, had cleanliness issues that are simply unacceptable at this price point. Most notably, the bathroom had visible mold—something you would not expect even at a mid-range hotel, let alone at a resort charging over $1,200 per night. Service was another letdown. While some staff members were professional and welcoming, we encountered a waiter whose behavior could only be described as rude. When you're paying for a premium experience, hospitality should feel effortless—not strained or dismissive. The sad truth is, if management addressed the room maintenance and invested in proper staff training, this could be a wonderful destination. But until then, I would recommend spending your money elsewhere. For now, The Albereta offers 5-star pricing without delivering 5-star standards.

Front desk stuff was very unprofessional. Leaves you with bad taste. I expect more from a high-end hotel like that.

Excellent in every way from the porters with their golf buggies, the informative and helpful reception team, great range of restaurants and wonderful spa and other facilities. The location allows for arrival at various local airports and easy access to Lake Iseo and the surrounding wine estates