Encuentro Guadalupe

DO NOT COME HERE I am never one to leave reviews but I am so dissatisfied with my stay I had to share. There is absolutely no customer service and everyone we talked to was either rude or flat out ignored us. The website lies about their schedule the restaurant was closed by 2 pm. There were radios for communication and none of them had battery. The bathrooms look old and rusted and honestly it’s just not worth $400 a night. Go to Casa Bruma or El Cielo instead. Valle de Guadalupe is beautiful but the this hotel’s customer service is flat out non existent. The one part was the drivers that were very polite and attentive.

This hotel is lovely. The metal pods that dot the mountain landscape lend a unique design aesthetic, but they aren’t actually super cozy inside. They are simple - for example no closet, drawers, or cabinets to put your stuff away. The beds were very comfortable. The temperature controls and blinds worked perfectly in our room and sunlight in the early morning wasn’t a problem. The chairs all around the balconies and in our room were very chic, just not very comfy to sit in for longer than a few moments. The rain shower was incredible. I think due to the septic system there was a slight sewage smell at first that the hotel was luckily able to remedy quickly. I would highly recommend breakfast at Toba. They use very fresh ingredients and the service was top notch. They also provide great margaritas while sitting at the pool. Hanging out poolside is a great activity, but if you love shade be prepared as there are no umbrellas. It’s a beautiful view and later in the day they play upbeat music. Another activity on the property is hiking. I followed the road way back into the hills and there is a lot of natural beauty to check out. The wine tasting building is no longer open. There is a very bumpy dirt road to access everything from the paved highway. Definitely bring sneakers as you travel everywhere on dirt paths.

I stated here for two nights with a friend last month. I’m not sure why the reviews aren’t better as I had such a great experience. Here are the pros and cons: Pros: - cool architecture and design - A/C was cold (needed it during the hot time we went) - lovely pool area and restaurant - best of all was the service (they went out of your way to help with resys and the shuttle was always ready to take you anywhere without even needing you to call them) Cons: - our window shade stopped working on day 2 so we couldnt open it up

The cabin was very clean and the staff are very friendly. The views were amazing. The pool was well kept. The view from the cabin was beautiful.Overall a beautiful experience. We got to be in touch with nature and wild life.

We had a great time and stay at En Cuentro. Loved the concept and the staff. From reception to drivers to restaurant staff -- all great. Noe at the restaurant was especially good. One suggestion -- rugs for the concrete floors in the lofts. Freezing cold.